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The Savoy Hotel in central London.

Speaking Skills - At the hotel

Speaking Skills - At the hotel

In this week's Premier Skills English Podcast, Jack tells Rich about a bad hotel experience. The language focus is on words and phrases you can use at hotel receptions and the lesson includes 20 of the most common questions asked in hotels. Jack and Rich role play two different hotel situations and introduce lots of useful language at the same time. Your task is to write about a hotel that you've stayed in and then to upload it to a travel advice website. As always, we also have a new football phrase for you to guess. Enjoy!

Transcript

If the listening was a bit difficult, you can listen and read the transcript at the same time.
Read the transcript and listen at the same time.

Rich: Hey Jack! How was your trip? You went to Brighton, right?

Jack: Yeah, Brighton’s great. The kids had a great time and the pier was fun.

Rich: What about the hotel I bet you were staying in a five star hotel next to the beach, right?

Jack: I wish! Brighton was brilliant but the hotel … well … that’s a different story!

Rich: What was wrong with it?

Jack: I’ll tell you in a bit. Come on we’ve got to get this podcast started.

Welcome - Hotel Problems

Rich: Hello my name’s Rich.

Jack: and I’m Jack.

Rich: and welcome to this week’s Premier Skills English podcast.

Jack: Where we talk about football and help you with your English.

Jack: What’s happening this week, Rich?

Rich: In this week’s podcast, we’re talking about hotels and some phrases to use when you’re at the hotel reception; phrases you can use when things go well and phrases that could be very useful if you have some problems during your stay.

Jack: And we’ve got a task for you out there listening to this podcast. We’re going to ask you to write a review of the worst hotel you’ve ever stayed in.

Rich: Cool. I always check reviews online when I’m going to stay at a hotel or a campsite or go to a restaurant ... things like that.

Jack: Me too. I really like to hear what real people think of a place.

Rich: But, that’s for you, our listeners, to do later. What we’re going to do is focus on the language that you need when you’re actually in a hotel.

Topic Focus

Rich: Brighton. You went there to take a look at the football stadium?

Jack: That’s right. It’s quite new and Brighton haven’t played in the Premier League before. I wanted to take few photos for the Premier Skills English website. And Brighton’s a great place to go for a weekend - on the coast, lots of things to do … so I took the family, too.

Rich: A good place to stay?

Jack: Definitely a good place to visit. Well … it is a good place to stay, but just not the place where we stayed.

Rich: Ah! You said the hotel wasn’t that good.

Jack: That’s a bit of an understatement. The hotel was appalling. I paid quite a lot for the room, but it definitely wasn’t worth the money.

Rich: So, what was up? What was the problem?

Jack: I wish it had just been a problem. There were lots of problems. When we arrived, the hotel was miles from the beach, the rooms weren’t ready, the TV in the room was broken and the bathroom was dirty and had no towels.

Rich: Doesn’t sound good.

Jack: No, it wasn’t. I had to speak to reception a number of times.

Rich: Oh dear. Sorry to hear that. But, I’ve just had a thought. It’s the summer and lots of our listeners might be going on holiday and going to a hotel … maybe in a different country. I think it would be a great idea to practise a conversation or two.

Jack: What? Hotel conversations?

Rich: Yes. One of us can be the receptionist and the other the guest.

Jack: Can I be the receptionist? I think I’ll just get angry if I’m the guest again.

Rich: Ah, if you want! We’ll do a couple of conversations. One where everything goes right and in the other there can be a problem or three - like at your hotel!

Jack: Mmm.

Rich: Right here we go. I’ll be the guest and you’re the receptionist.

Jack: And the task for our listeners is to listen for Rich’s pseudonym. I don’t know why, but he tells me that never uses his real name in hotels. Weird!

(bing - reception bell)

Jack: Good afternoon. Welcome to Seaview Hotel. How can I help you?

Rich: Ah yes. I have a reservation for tonight and tomorrow night.

Jack: Wonderful. Under what name?

Rich: Spencer. S P E N C E R

Jack: Ah yes. I see it here. Richard Spencer. So that’s a room for four, two adults and two children?

Rich: That’s right. The smallest child is only 18 months. Do you have a cot for her?

Jack: Yes, we’ve already set up the room. There is one double bed, one single and one cot.

Rich: Perfect.

Jack: Your room number is 454 on the fourth floor with a seaview. The lift is just around the corner.

Rich: Sorry, one other thing. Does the room have a bath rather than a shower?

Jack: Hold on a second. I’ll just check … yes, it does.

Rich: Brilliant. And one final thing, breakfast …

Jack: Ah yes, I can see that breakfast is included in your booking. Breakfast is served in the dining room on the first floor between 0700 and 1000.

Rich: Thank you. Have a nice day.

Jack: We hope you enjoy your stay.


Rich: That was very nice.

Jack: Yes, it was and that’s how nine out of ten hotel conversations are. Easy.

Rich: But sometimes you can have a few problems, so we want to do another practice conversation where things don’t go quite as smoothly.

Jack: Let’s do it.

Rich: This time when you listen we want you to listen for the problems that Richard Spencer has at the hotel.

Jack: That’s just weird, Rich.


(bing - reception bell)

Rich: Oh come on!

(bing - reception bell)

(bing - reception bell)

(bing - reception bell)

Jack: Sorry about that. I was just on the phone with another guest. Welcome to Seaview Hotel. How can I help you?

Rich: Yes, hello. I have a booking for tonight and tomorrow night.

Jack: What name is it under?

Rich: Spencer. S P E N C E R

Jack: Ah yes, I have your reservation here. A single room for three nights.

Rich: Er … no, sorry I booked a double room for just two nights.

Jack: Right. OK, I see. It seems to say that you booked a single room.

Rich: No, I’m sure it was a double room. Look I have my wife and children here. It would be a bit difficult for all of us in a single room. I have my reservation here. I printed it out.

Jack: Ah, yes. I can see that. There must have been a problem with the booking system. I’ll try to find you a double room.

Rich: Thanks.

Jack: I’m afraid the only suitable room left is one with twin beds rather than a double.

Rich: OK, I suppose that will have to do. Does it have a cot in the room?

Jack: No. Would you like us to put a cot in the room?

Rich: Yes, I did book a cot in my original reservation.

Jack: You will have to pay a supplement for that.

Rich: Pay extra, really?

Jack: I think we can overlook the cost this time, sir.

Rich: Yes, good. Thanks. Could you tell me, what time is dinner?

Jack: Dinner? We don’t serve dinner at the hotel, sir.

Rich: But I booked full board. Breakfast, lunch and dinner.

Jack: I’m sorry sir. Neither full board or half board are available. We only have bed and breakfast or room only options. You seem to have just booked the room, but we can certainly add breakfast to your bill.

Rich: To my bill? Really? I think we’ll go out for breakfast. Could you tell us where our rooms are?

Jack: Certainly sir. It’s room 330. It’s on the third floor. I’m really sorry, but you’ll have to take the stairs. The lift is broken but it will be fixed by Monday.

Rich: About right - we’re leaving on Monday.

Jack: Let me help you with your luggage sir …

Language Focus

Rich: Quite a few problems in that conversation and that’s before we even got to the room!

Jack: That’s when the problems can really start! Like in my hotel last weekend! But we won’t go into that now.

Rich: No, let’s not. Let’s take a look at some of the language that is useful when having a conversation with a hotel receptionist.

Jack: Let’s begin with how the conversation normally starts. In our practice conversations, the receptionist said How can I help you?

Rich: This is when you tell them that you have a reservation or booking at the hotel. In the conversations, I said I have a booking for tonight or I have a reservation for tonight

Jack: You might be asked a question like what name is it under? or In what name? You just need to give your name or the name of the person that booked the hotel.

Rich: I think it’s quite important to know about room types and food.

Jack: Yes, I always want to know if I’m going to eat and sleep well. Some of the language can be quite tricky.

Rich: You can have a single room, a double room, twin beds, double beds, you might need a triple room or a cot if you have family, you might have an en-suite …

Jack: OK, I think single room and double room are quite obvious. A single room is for one person and a double room is for two.

Rich: Then it gets a bit more complicated. Double rooms often have a double bed which is one bed for two people, or twin beds, which are two separate single beds.

Jack: And if you are a family you might have a double bed and a single bed for a child or a cot which is what a baby sleeps in.

Rich: And then there are meals. I think the main types are room only, bed and breakfast, half board, full board and all-inclusive. Let’s think about what they mean, some are more obvious than others.

Jack: Room only means no food, you just pay for your room. This is sometimes called self-catering, but this is more common in apartments where you have cooking facilities. In hotels, if you have room only you have to go to restaurants or buy your food separately in the hotel.

Rich: Bed and breakfast is easy. You get your room and breakfast. Actually, it’s very common in the UK for hotels, especially traditional family-run hotels, to be called B&Bs or bed and breakfasts instead of hotels.

Jack: Then we get this word board. Board means the meals that are given to you by the hotel and are included in the price you pay.

Rich: You get half board, which is usually breakfast and dinner and full board which is breakfast, lunch and dinner.

Jack: And finally you have all-inclusive. This is usually for longer holidays and it is when everything including drinks are free at the hotel.

Rich: There are lots of other words and phrases that are relevant to conversations in hotels and we’ve got some activities that look at more of them further down this page.

Jack: And if you want to learn more hotel language, watch an episode of the English Game. It’s a video series that sets English language challenges to tourists from around the world.

Rich: We’ve put a link to one of the videos on the side of this page. It sees Shuna from Japan against Claudio from Italy. They’re both in a hotel in the UK.

Jack: I think a lot of our listeners from Minato in Tokyo, Japan will be cheering on Shuna in that episode.

Rich: Yes, a big hello from us if you are listening in Tokyo! We saw that we had lots of listeners from there last week!

Task

Rich: Right, we’ve got a task for you to do. We’d like you to write about a hotel that you have stayed in.

Jack: We’d like you to tell us about a terrible experience you’ve had in a hotel.

Rich: Tell us where the hotel was, how long you stayed, what type of room was it, what type of board did you have, what you could see from the windows and why it was a bad stay.

Jack: Write your hotel reviews in the comments section at the bottom of the page. If you write correct me at the beginning of your message, we will help you with your English.

Rich: And then, you could upload your hotel review on tripadvisor or Google or the hotel’s Facebook page.

Jack: I think that’s a brilliant idea!

Can you work out this week’s football phrase?

Rich: Have you got a football phrase for us this week?

Jack: Yes, I have, but first, last week’s football phrase. The phrase was transfer rumour. There are no football matches at the moment so football news is full of transfer rumours. Which player is moving where and so on. Last week, we said that Alexis Sanchez is moving to Manchester City and that Alvaro Morata was going to Chelsea.

Rich: Yes and this week Morata has signed for Chelsea, but it looks like Sanchez is staying at Arsenal! If you listen to our gossip, you will be the first to know … maybe. What’s this week’s football phrase, Jack?

Jack: This week’s football phrase is ***-****** ****. A couple of week’s ago our phrase was ***-****** friendly, well these friendly matches are often part of a club’s ***-****** **** where they go to a different country or a number of countries. For example, Leicester City and Liverpool are on their ***-****** **** in Hong Kong.

Rich: Ah yes. They’re playing in the Premier League Asia Trophy.

Jack: Right, that’s all we have time for this week! Don’t forget to write your hotel reviews, your answers to our questions and make a guess at our football phrase in the comments below.

Rich: Bye for now and enjoy your football!

Vocabulary

How much did you understand?

In the podcast, Rich and Jack used some words and phrases that might be new for you. Do you know the words in bold?

I’m afraid the only suitable room left is one with twin beds rather than a double.

Let me help you with your luggage sir ….

There were a few more tricky words and connected to hotels in the podcast. Do you know what they all mean? Try the activity below, then, listen to the podcast again to hear how we used the words. This can really help your understanding.

Activity 1

In this activity, have a look at some words and phrases from the podcast and try to match them to the correct definition.
Can you match the words to their definitions?

Guests at the Savoy Hotel in London have included Claude Monet, Charlie Chaplin and the Beatles!

Language

At the hotel - Checking in

In this podcast, Rich and Jack did two hotel role plays (practice conversations). The first thing that the guest (Rich) had to do was tell the receptionist (Jack) that he had a booking. The receptionist had to check that the booking or reservation was correct. This process is called checking in. Here is a slightly edited version of the conversation that Rich and Jack had in the podcast:

Guest:                Hello, excuse me. I have a reservation for tonight.

Receptionist:  (Your reservation is) Under what name?

Guest:                It's Spencer. S P E N C E R

Receptionist:  That's right, yes.

This is the simplest way to begin the conversation when you want to check in to the room you have booked. After you have checked in, probably the most common thing to ask about is breakfast. Here is a simple conversation that you can practise at home.

Guest:               Sorry. Could you tell me if breaksfast is included in                               the price of the room?

Receptionist:  Yes, sir. One moment ... yes, breakfast is included                                   for two adults. The children eat for free.

Guest:               Great. And what time is breakfast served?

Receptionist:  The dining room is open from seven o'clock until                                   ten o'clock on weekdays and until eleven at the                                   weekend.

Guest:               Great. And where is the dining room?

Receptionist:  It's on the first floor.

Guest:               Thank you very much.   

These two conversations are quite simple but they are important to learn for this situation. Many more conversations are based on questions that you might need to ask in a hotel if you want some information or if you have a problem. We will look at these questions and answers in the next section. Before we look at some more complicated language, we would like to know that you know some of the basic vocabulary that you might need when staying at a hotel. 

Activity 2

Activity 2: In this activity, test your knowledge of more hotel vocabulary. When you have finished the activity, try to think of different situations when you would need to use each word in a hotel.
Do you know these 12 hotel words?

If I was on holiday, I'd love a pool like this at my hotel!!

Language

20 of the most common questions asked in a hotel

While you are checking in, there are a number of questions that you may want to ask the receptionist. Here are 20 of the most common questions that are asked in a hotel (one of them isn't that common - can you find it?). Have you ever needed to ask any of these questions?

  1. What time is breakfast?
  2. Is breakfast included?
  3. Is there free WIFI?
  4. Do I need a WIFI password?
  5. What time do I need to check out?
  6. Is there any chance I could get a late checkout?
  7. Do I need to pay now or should I pay when I check out?
  8. Do you have any vegetarian options on the menu?
  9. Is the meat halal/kosher/organic?
  10. What time does room service finish?
  11. Is there somewhere I can park my car?
  12. How much does the parking cost?
  13. Do you need to wear a swimming cap in the pool?
  14. Is there somewhere I can leave my luggage?
  15. I think there is a monster under my bed. Can someone please come and check?
  16. Could you change my room, please? It smells of smoke.
  17. We have a baby. Do you have a travel cot that we could use? 
  18. Could you book me a taxi for 9 o' clock tomorrow morning?
  19. Could you bring a couple of extra towels to my room, please?
  20. What floor is the restaurant/gym/pool on?

The answers

You can see ten of the answers to the above questions below. Look at the answers and decide which of the questions they answer. 

  1. That shouldn't be a problem, sir. We are not fully booked tomorrow so you can check out as late as 5 o' clock. 
  2. There are always a number of dishes for non-meat eaters, madam.
  3. Hot food is available until eleven with sandwiches and cold snacks available 24 hours.
  4. If there is no street parking available we have a small car park available for a nominal charge.
  5. It's from seven o' clock in the dining room on the first floor.
  6. It's on the fifth floor and is open until nine.
  7. No problem, madam. Can you tell me your destination?
  8. Yes, of course, sir. I will send someone with a big stick to your room right away!
  9. I'm terribly sorry about that. The floor you are on is a designated no smoking floor but we should be able to find another room due to the problem.
  10. WIFI is available for free in all the public areas of the hotel and is available for a small fee in individual bedrooms.

Have a look through the questions and answers again. Try saying the question to yourself and using the answer above. Then, try asking some of the other questions and thinking about how you might answer them. If you're not sure about any of the answers or there is a word or phrase that you don't understand, let us know in the comments section at the bottom of this page. 

The Liverpool squad outside the Ritz Hotel in Hong Kong. They are there on a ***-****** ****. Can you guess this week's football phrase?

Task

Writing a review

In the podcast, Jack told us about a bad experience he had at a hotel. We would like you to write about a bad hotel that you have been to. You can tell us a true story or invent one. In your hotel review, try to include the following points:

  1. The location of the hotel, the room and the view
  2. The food
  3. The facilities and the service 

Write your answer in the comments section below and don't forget to reply to other people's messages, too! 

Quiz

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Comment

What do you think?

In this week’s podcast, Jack and Rich spoke about hotels.

Have you ever had a bad experience in a hotel? Write your review below.

Could you answer the 20 most common questions asked in a hotel? Can you think of any other questions?

Remember to write your guess at this week's football phrase and answer the questions above in the comments section below.

If you want us to correct your English, just write 'correct me' at the beginning of your comment.

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Comments

LiaWong's picture
LiaWong
04/06/2020
PA
7
points

I never have a bad experience in a hotel.
1. What time is breakfast?
It's from seven o' clock in the dining room on the first floor.
2. Is breakfast included?
3. Is there free WIFI?
WIFI is available for free in all the public areas of the hotel and is available for a small fee in individual bedrooms.
4. Do I need a WIFI password?
WIFI is available for free in all the public areas of the hotel and is available for a small fee in individual bedrooms.
5. What time do I need to check out?
6. Is there any chance I could get a late checkout?
That shouldn't be a problem, sir. We are not fully booked tomorrow so you can check out as late as 5 o' clock.
7. Do I need to pay now or should I pay when I check out?
8. Do you have any vegetarian options on the menu?
There are always a number of dishes for non-meat eaters, madam.
9. Is the meat halal/kosher/organic?
10. What time does room service finish?
Hot food is available until eleven with sandwiches and cold snacks available 24 hours.
11. Is there somewhere I can park my car?
If there is no street parking available we have a small car park available for a nominal charge.
12. How much does the parking cost?
13. Do you need to wear a swimming cap in the pool?
14. Is there somewhere I can leave my luggage?
15. I think there is a monster under my bed. Can someone please come and check?
Yes, of course, sir. I will send someone with a big stick to your room right away!
16. Could you change my room, please? It smells of smoking
I'm terribly sorry about that. The floor you are on is a designated no smoking floor but we should be able to find another room due to the problem.
17. We have a baby. Do you have a travel cot that we could use?
18. Could you book me a taxi for 9 o' clock tomorrow morning?
No problem, madam. Can you tell me your destination?
19. Could you bring a couple of extra towels to my room, please?
20. What floor is the restaurant/gym/pool on?
It's on the fifth floor and is open until nine.


LiaWong's picture
LiaWong
04/06/2020 16:39
Panama
AFC Bournemouth
7

I never have a bad experience in a hotel.
1. What time is breakfast?
It's from seven o' clock in the dining room on the first floor.
2. Is breakfast included?
3. Is there free WIFI?
WIFI is available for free in all the public areas of the hotel and is available for a small fee in individual bedrooms.
4. Do I need a WIFI password?
WIFI is available for free in all the public areas of the hotel and is available for a small fee in individual bedrooms.
5. What time do I need to check out?
6. Is there any chance I could get a late checkout?
That shouldn't be a problem, sir. We are not fully booked tomorrow so you can check out as late as 5 o' clock.
7. Do I need to pay now or should I pay when I check out?
8. Do you have any vegetarian options on the menu?
There are always a number of dishes for non-meat eaters, madam.
9. Is the meat halal/kosher/organic?
10. What time does room service finish?
Hot food is available until eleven with sandwiches and cold snacks available 24 hours.
11. Is there somewhere I can park my car?
If there is no street parking available we have a small car park available for a nominal charge.
12. How much does the parking cost?
13. Do you need to wear a swimming cap in the pool?
14. Is there somewhere I can leave my luggage?
15. I think there is a monster under my bed. Can someone please come and check?
Yes, of course, sir. I will send someone with a big stick to your room right away!
16. Could you change my room, please? It smells of smoking
I'm terribly sorry about that. The floor you are on is a designated no smoking floor but we should be able to find another room due to the problem.
17. We have a baby. Do you have a travel cot that we could use?
18. Could you book me a taxi for 9 o' clock tomorrow morning?
No problem, madam. Can you tell me your destination?
19. Could you bring a couple of extra towels to my room, please?
20. What floor is the restaurant/gym/pool on?
It's on the fifth floor and is open until nine.

mobeckham's picture
mobeckham
19/05/2020
TR
5414
points

This week's football phrase is ( Summer tour )


mobeckham's picture
mobeckham
19/05/2020 13:43
Turkey
Manchester United
5414

This week's football phrase is ( Summer tour )

mobeckham's picture
mobeckham
19/05/2020
TR
5414
points

Some of the questions are quite tricky but I managed to answer most of them


mobeckham's picture
mobeckham
19/05/2020 13:42
Turkey
Manchester United
5414

Some of the questions are quite tricky but I managed to answer most of them

mobeckham's picture
mobeckham
19/05/2020
TR
5414
points

Well , regarding a bad experience in a hotel as far as I can remember.
I was once in Dahab in Sharm Elsheikh , Egypt.
I was with friends and brother. We booked two double room and we said preferably they are next to each other.
The online pictures were amazing but when we arrived there , it was a complete different story
There were 2 dogs in the reception that bark a lot every time so it was quite noisy and the rooms were faraway from each other.
I have to admit that the receptionists were very polite whereas the facilities were terrible as the air conditioner was broken and there was no telly in the rooms
The wardrobe was too small for our stuff and the pot where you prepare your hot drinks was unclean
We spent most of our time on the beach and outside the hotel and we just get back to the hotel to sleep
We managed to have an enjoyable time though
Despite all that , the beaches were amazing and the nature was charming
I love Egypt <3


mobeckham's picture
mobeckham
19/05/2020 13:39
Turkey
Manchester United
5414

Well , regarding a bad experience in a hotel as far as I can remember.
I was once in Dahab in Sharm Elsheikh , Egypt.
I was with friends and brother. We booked two double room and we said preferably they are next to each other.
The online pictures were amazing but when we arrived there , it was a complete different story
There were 2 dogs in the reception that bark a lot every time so it was quite noisy and the rooms were faraway from each other.
I have to admit that the receptionists were very polite whereas the facilities were terrible as the air conditioner was broken and there was no telly in the rooms
The wardrobe was too small for our stuff and the pot where you prepare your hot drinks was unclean
We spent most of our time on the beach and outside the hotel and we just get back to the hotel to sleep
We managed to have an enjoyable time though
Despite all that , the beaches were amazing and the nature was charming
I love Egypt <3

Akmal Islami04's picture
Akmal Islami04
14/05/2020
ID
2
points

Correct me
I had a bad hotel experience in Jogja, When I arrived at the room it turned out that the amenities were inadequate such as the television was broken and the bathroom light was off. Besides that the dirty room made me uncomfortable and ended up only staying 1 night at the hotel. Therefore, by not facilitating it properly it will be fatal to make a hotel rank bad.


Akmal Islami04's picture
Akmal Islami04
14/05/2020 03:42
Indonesia
Chelsea
2

Correct me
I had a bad hotel experience in Jogja, When I arrived at the room it turned out that the amenities were inadequate such as the television was broken and the bathroom light was off. Besides that the dirty room made me uncomfortable and ended up only staying 1 night at the hotel. Therefore, by not facilitating it properly it will be fatal to make a hotel rank bad.

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Akmal,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:12
Spain
Liverpool
504

Hi Akmal,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Salma Qonita T.
14/05/2020
ID
6
points

I had a bad hotel experiencce in Banten, Indonesia. The hotel was cheap. But, when we go into the room, there was not fan or air conditioner. Bathroom's door was broken too. And there was not helper, so we should bring our item to the room by ourself.


Salma Qonita T.
14/05/2020 03:10
Indonesia
Manchester United
6

I had a bad hotel experiencce in Banten, Indonesia. The hotel was cheap. But, when we go into the room, there was not fan or air conditioner. Bathroom's door was broken too. And there was not helper, so we should bring our item to the room by ourself.

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Salma,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:13
Spain
Liverpool
504

Hi Salma,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Azahra Chairunisa
14/05/2020
ID
7
points

Correct me.
I had a bad hotel experience in Bogor, Indonesia. I stayed for 2 days with my friends. Everything went right at the beginning. But in the evening, we just realized that there was a problem with the WC. We couldn't push the flush button. Then we decided to call the reception for help, they gave us the solution that we can use the general WC everytime we need. And at the end we were forced to agree it because the room was full. It was super embarrasing.


Azahra Chairunisa
14/05/2020 02:05
Indonesia
Chelsea
7

Correct me.
I had a bad hotel experience in Bogor, Indonesia. I stayed for 2 days with my friends. Everything went right at the beginning. But in the evening, we just realized that there was a problem with the WC. We couldn't push the flush button. Then we decided to call the reception for help, they gave us the solution that we can use the general WC everytime we need. And at the end we were forced to agree it because the room was full. It was super embarrasing.

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Azahra,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:13
Spain
Liverpool
504

Hi Azahra,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Hilmy Fadhilah
13/05/2020
ID
6
points

Correct me
I have a bad hotel experience. So, I went to a hotel with friends at the Tanjung Pinang Hotel in Indonesia. We booked two double beds. inevitably we booked the hotel because the other hotels were full. Unfortunately this is a good hotel, because the hotel is old and old we have bad facilities in our room. the window view is a wall, not a view, the air conditioner doesn't work properly, because it's still using an old air conditioner that doesn't look like the air conditioner now, so it's not too cold, and the lack of cleanliness in the hotel.


Hilmy Fadhilah
13/05/2020 18:50
Indonesia
Manchester United
6

Correct me
I have a bad hotel experience. So, I went to a hotel with friends at the Tanjung Pinang Hotel in Indonesia. We booked two double beds. inevitably we booked the hotel because the other hotels were full. Unfortunately this is a good hotel, because the hotel is old and old we have bad facilities in our room. the window view is a wall, not a view, the air conditioner doesn't work properly, because it's still using an old air conditioner that doesn't look like the air conditioner now, so it's not too cold, and the lack of cleanliness in the hotel.

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Hilmy,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:13
Spain
Liverpool
504

Hi Hilmy,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Farahna Della
13/05/2020
ID
7
points

Correct me
I had a bad hotel experience. I was staying in a “classy” 4-star hotel in Yogyakarta, Indonesia.
When I got to my room, the first thing I wanted to do was relieve myself. Entering the bathroom, I was overwhelmed with a strong odor I first detected when I entered my room.
As I sat, I noticed a “floor drain”. Proceeding, I soon heard a tinkling sound at my feet, and realized it was coming from the “drain”. Nope, it was an air vent, venting.. you guessed it, the sewage line from my toilet. Open windows in the winter was insufficient to diminish the odor that emanated from the vent.
My stay there was short enough…


Farahna Della
13/05/2020 18:46
Indonesia
Manchester United
7

Correct me
I had a bad hotel experience. I was staying in a “classy” 4-star hotel in Yogyakarta, Indonesia.
When I got to my room, the first thing I wanted to do was relieve myself. Entering the bathroom, I was overwhelmed with a strong odor I first detected when I entered my room.
As I sat, I noticed a “floor drain”. Proceeding, I soon heard a tinkling sound at my feet, and realized it was coming from the “drain”. Nope, it was an air vent, venting.. you guessed it, the sewage line from my toilet. Open windows in the winter was insufficient to diminish the odor that emanated from the vent.
My stay there was short enough…

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Farahna,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:14
Spain
Liverpool
504

Hi Farahna,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

adindara
13/05/2020
ID
6
points

correct me
I had a bad hotel experience in Bali. Two years ago, I was check-in the hotel at 10 p.m. When I arrived in my room, I need to go to the bathroom. But I was surprised because there is a lizard! I'm very feel disgusted with lizard because I have herpetophobia. After that, I called the receptionist to throw away the lizard in my bathroom. Oh God, I really have to pee! But, the receptionist did not come after a few minutes. I had called for two times and expressed my complaint. Then, the receptionist came quickly.


adindara
13/05/2020 17:42
Indonesia
Manchester United
6

correct me
I had a bad hotel experience in Bali. Two years ago, I was check-in the hotel at 10 p.m. When I arrived in my room, I need to go to the bathroom. But I was surprised because there is a lizard! I'm very feel disgusted with lizard because I have herpetophobia. After that, I called the receptionist to throw away the lizard in my bathroom. Oh God, I really have to pee! But, the receptionist did not come after a few minutes. I had called for two times and expressed my complaint. Then, the receptionist came quickly.

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Adindara,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:14
Spain
Liverpool
504

Hi Adindara,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Hakim's picture
Hakim
13/05/2020
ID
1
points

I had a bad hotel stay experience. At that time, I was doing a school farewell activity in Jogja, Indonesia. When my friend and I arrived at the room, the room was very dirty and smelled like there was no preparation from the hotel. In addition, facilities such as bath water, air conditioning, television, pillows, and mattresses are also very bad and disappointing. After I reported it to the hotel, I finally did the repair, but it happened again and when we reported again, there was no action. This is the worst hotel stay experience I have ever experienced, especially when the atmosphere of separation from school friends and a pretty good hotel in Yogyakarta.


Hakim's picture
Hakim
13/05/2020 17:07
Indonesia
Liverpool
1

I had a bad hotel stay experience. At that time, I was doing a school farewell activity in Jogja, Indonesia. When my friend and I arrived at the room, the room was very dirty and smelled like there was no preparation from the hotel. In addition, facilities such as bath water, air conditioning, television, pillows, and mattresses are also very bad and disappointing. After I reported it to the hotel, I finally did the repair, but it happened again and when we reported again, there was no action. This is the worst hotel stay experience I have ever experienced, especially when the atmosphere of separation from school friends and a pretty good hotel in Yogyakarta.

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Hakim,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:14
Spain
Liverpool
504

Hi Hakim,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Wulan
13/05/2020
ID
7
points

I had bad experience hotel in Bogor, Indonesia. I had a two days stay at this place. There are some facilities in the toilet that can't be used, such as the shower didn't release the water and the toilet flush didn't work so well. after being complained. the repair process is very long


Wulan
13/05/2020 16:50
Indonesia
Manchester United
7

I had bad experience hotel in Bogor, Indonesia. I had a two days stay at this place. There are some facilities in the toilet that can't be used, such as the shower didn't release the water and the toilet flush didn't work so well. after being complained. the repair process is very long

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Wulan,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:15
Spain
Liverpool
504

Hi Wulan,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Indahdewi_'s picture
Indahdewi_
13/05/2020
ID
6
points

I had a bad experience when I was staying in Jogja, in the hotel where I was staying, the toilet I was using did not work and the drains were not smooth


Indahdewi_'s picture
Indahdewi_
13/05/2020 15:44
Indonesia
Wolverhampton Wanderers
6

I had a bad experience when I was staying in Jogja, in the hotel where I was staying, the toilet I was using did not work and the drains were not smooth

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Indahdewi,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:15
Spain
Liverpool
504

Hi Indahdewi,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Afdhal
13/05/2020
GA
4
points

I had a bad hotel experience while i was on vacation in Bandung, Indonesia. I stay at the hotel for 3 days, my bad experience when the pool attendant did not provide towel for visitor


Afdhal
13/05/2020 15:02
Gabon
Chelsea
4

I had a bad hotel experience while i was on vacation in Bandung, Indonesia. I stay at the hotel for 3 days, my bad experience when the pool attendant did not provide towel for visitor

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Afdhal,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:21
Spain
Liverpool
504

Hi Afdhal,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Dindapramesti
13/05/2020
ID
6
points

Correct me

I had a bad hotel experience in Surabaya,
Indonesia . I had a two days stay at this place. The owner of the hotel is very rude or unprofessional. Insulted us and didn't cooperate. The bathroom smells bad because of the open sawage flowing outside. They didn't even provide fresh dried towels the next day of my stay. When i complained the owner about all the problem he got very aggressive and insulted us.


Dindapramesti
13/05/2020 14:51
Indonesia
Manchester United
6

Correct me

I had a bad hotel experience in Surabaya,
Indonesia . I had a two days stay at this place. The owner of the hotel is very rude or unprofessional. Insulted us and didn't cooperate. The bathroom smells bad because of the open sawage flowing outside. They didn't even provide fresh dried towels the next day of my stay. When i complained the owner about all the problem he got very aggressive and insulted us.

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Dinda,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:20
Spain
Liverpool
504

Hi Dinda,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Putri Haniansyah
13/05/2020
ID
1
points

Correct me. I had a bad hotel experience in Yogyakarta, Indonesia. I stay in that hotel for three days with double bed type plus breakfast buffet in the morning. It’s bad experience because the hotel has a scary atmosphere. There are many things makes me and my friends fell uncomfortable like my room has a bad smell and dirty bed, and just have a thin blanket which is the air is too cold, sometimes my toilet isn’t flushing too. Then the breakfast was poor because there’s something weird in my friend’s food and makes me and my friends didn’t eat well. what a bad experience


Putri Haniansyah
13/05/2020 14:43
Indonesia
Manchester United
1

Correct me. I had a bad hotel experience in Yogyakarta, Indonesia. I stay in that hotel for three days with double bed type plus breakfast buffet in the morning. It’s bad experience because the hotel has a scary atmosphere. There are many things makes me and my friends fell uncomfortable like my room has a bad smell and dirty bed, and just have a thin blanket which is the air is too cold, sometimes my toilet isn’t flushing too. Then the breakfast was poor because there’s something weird in my friend’s food and makes me and my friends didn’t eat well. what a bad experience

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Putri,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:20
Spain
Liverpool
504

Hi Putri,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

anisazahiraaa
13/05/2020
ID
6
points

i have bad hotel experience. at that time i went with my family, there the view of the hotel was very beautiful and the facilities were comfortable but the receptionist was very unfriendly


anisazahiraaa
13/05/2020 14:35
Indonesia
Arsenal
6

i have bad hotel experience. at that time i went with my family, there the view of the hotel was very beautiful and the facilities were comfortable but the receptionist was very unfriendly

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Anisazahiraa,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:20
Spain
Liverpool
504

Hi Anisazahiraa,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

zhafirapriliani
13/05/2020
ID
6
points

I had a bad hotel experience in a hotel Semarang, Indonesia. I stay in that hotel for 3 days . The receptionist is not friendly at all. When i arrived in my room, the smell of my room are not good. The water heater in bathroom also can't be use. And I call the receptionist but help comes in a very long time.


zhafirapriliani
13/05/2020 14:26
Indonesia
Chelsea
6

I had a bad hotel experience in a hotel Semarang, Indonesia. I stay in that hotel for 3 days . The receptionist is not friendly at all. When i arrived in my room, the smell of my room are not good. The water heater in bathroom also can't be use. And I call the receptionist but help comes in a very long time.

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Zhafira,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:19
Spain
Liverpool
504

Hi Zhafira,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Maharani.michelle's picture
Maharani.michelle
13/05/2020
ID
7
points

Correct me
I had a bad hotel experience in Yogyakarta when I went with my family. It never crossed my mind there can be a hotel room without window, so I never actually checked how the rooms look like. We paid for the rooms and when we got there, we discovered that our room didn’t have a window. The hotel was running on generators which meant that the heaters didn't work, the lights were dim and the hot water didn't work. I wanted a hot shower after travelling but had to resort to a cold one in negative temperatures.


Maharani.michelle's picture
Maharani.michelle
13/05/2020 14:16
Indonesia
Arsenal
7

Correct me
I had a bad hotel experience in Yogyakarta when I went with my family. It never crossed my mind there can be a hotel room without window, so I never actually checked how the rooms look like. We paid for the rooms and when we got there, we discovered that our room didn’t have a window. The hotel was running on generators which meant that the heaters didn't work, the lights were dim and the hot water didn't work. I wanted a hot shower after travelling but had to resort to a cold one in negative temperatures.

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Maharani,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:19
Spain
Liverpool
504

Hi Maharani,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

adinda triasihna
13/05/2020
ID
6
points

I had a bad experience in a hotel in Bandung, Indonesia. When I arrived in that hotel, nobody helps me to carry my stuff. Security at the hotel is not good, because at 12 pm I was knocked by a scary stranger. the atmosphere of the hotel there is not good . The breakfast doesn't have much variety and it doesn't taste good. The view is not too good. The facilities at the hotel are incomplete.


adinda triasihna
13/05/2020 13:54
Indonesia
Liverpool
6

I had a bad experience in a hotel in Bandung, Indonesia. When I arrived in that hotel, nobody helps me to carry my stuff. Security at the hotel is not good, because at 12 pm I was knocked by a scary stranger. the atmosphere of the hotel there is not good . The breakfast doesn't have much variety and it doesn't taste good. The view is not too good. The facilities at the hotel are incomplete.

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Adinda,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:18
Spain
Liverpool
504

Hi Adinda,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Nurifa Ananda
13/05/2020
ID
1
points

Long long time ago, I went to Bandung with family and the traffic was very jammed. And it was already midnight, so my father decided to stay at a nearby hotel. The hotel is located on cihampelas street. We took 2 deluxe room with double bed. The hallway in front of the room had poor lighting and it was disturbing me. The view wasn’t good enough because it only shows the streets. The breakfast is include the booking, and the waiter delivered breakfast to the room, the taste of the food was not good enough. The bathroom was quiet clean but the hot water didn’t works. I didn’t enjoyed the hotel room. I thought it was the worst hotel I ever experienced.


Nurifa Ananda
13/05/2020 13:41
Indonesia
Chelsea
1

Long long time ago, I went to Bandung with family and the traffic was very jammed. And it was already midnight, so my father decided to stay at a nearby hotel. The hotel is located on cihampelas street. We took 2 deluxe room with double bed. The hallway in front of the room had poor lighting and it was disturbing me. The view wasn’t good enough because it only shows the streets. The breakfast is include the booking, and the waiter delivered breakfast to the room, the taste of the food was not good enough. The bathroom was quiet clean but the hot water didn’t works. I didn’t enjoyed the hotel room. I thought it was the worst hotel I ever experienced.

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Nurifa,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:18
Spain
Liverpool
504

Hi Nurifa,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Alifia Mumtaz
13/05/2020
ID
1
points

Correct me

I had a bad hotel experience in Bali, Indonesia. I went to the hotel with my classmates, we booked our rooms and asked for twin beds each room. The receptionist was not really kind, they only saw me when I was having trouble carrying my luggage. The hotel doesn’t have a good view because the place is quite closed. The bathroom is quite bad, no ventilation in bathroom (No window or extractor fan) leaving the bathroom misty after taking a shower and leaving it smell after using the loo. Beds were extremely uncomfortable, may as well or slept on their sun loungers with pillows were solid hurting your neck when you slept. Bed sheets were filled with dust when we asked the owner if we could have them changed he replied "well the cleaner has finished whos going to do it?”. So, my friends and I ordered dinner at 8 and we didnt recived till 10. We kept waiting and we called 10 times for dinner. Finally we slept without dinner and guy came at 10:30. We refused to take the dinner as we slept. While making the bill they asked us to pay for that dinner and we refused as it was there mistake but still they took some percentage of food which we havent eaten. Argh it was such as a horrible hotel I’ve ever had.


Alifia Mumtaz
13/05/2020 13:11
Indonesia
Manchester United
1

Correct me

I had a bad hotel experience in Bali, Indonesia. I went to the hotel with my classmates, we booked our rooms and asked for twin beds each room. The receptionist was not really kind, they only saw me when I was having trouble carrying my luggage. The hotel doesn’t have a good view because the place is quite closed. The bathroom is quite bad, no ventilation in bathroom (No window or extractor fan) leaving the bathroom misty after taking a shower and leaving it smell after using the loo. Beds were extremely uncomfortable, may as well or slept on their sun loungers with pillows were solid hurting your neck when you slept. Bed sheets were filled with dust when we asked the owner if we could have them changed he replied "well the cleaner has finished whos going to do it?”. So, my friends and I ordered dinner at 8 and we didnt recived till 10. We kept waiting and we called 10 times for dinner. Finally we slept without dinner and guy came at 10:30. We refused to take the dinner as we slept. While making the bill they asked us to pay for that dinner and we refused as it was there mistake but still they took some percentage of food which we havent eaten. Argh it was such as a horrible hotel I’ve ever had.

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Alifia,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:17
Spain
Liverpool
504

Hi Alifia,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Rizkarisa_
13/05/2020
ID
7
points

Correct me

Hello, My name is Rizka Sakinah. A few years ago, I had a quite bad experience in Gili Trawangan, Lombok, Indonesia. It's not that bad because overall it was a good place to stay, but It didn't worth the price. I booked the hotel for a night so that we can rest because we arrived at 6 p.m. The room was quite small and we didn't get to see the night view because the window got covered by a wall. In the morning after we took a walk around Lombok, we went to hotel's resto near beach. At first, we have breakfast after they saw our key hotel and let us have breakfast, except for me, my parents had to pay a supplement because the breakfast is for only 2 person. Then, in the middle of us ate our breakfast, the staff said that this room didn't include the breakfast in its package. We were confused, and I tried to check, and yup it was book price for room only. It was uncomfortable because they didn't check thoroughly too and last night we were told we got the breakfast, so we thought it is right to book the hotel. So, in the end they just said sorry and we still have to pay the charge of 3 people, not just me. But, the staff is polite and always smile, they helped us with our luggage so it was quite nice. After we checked out that hotel, we went around lombok and found a good hotel and worth it price. anyway, that's it for my story, thank you, Jack and Rich for this podcast!


Rizkarisa_
13/05/2020 10:52
Indonesia
Manchester United
7

Correct me

Hello, My name is Rizka Sakinah. A few years ago, I had a quite bad experience in Gili Trawangan, Lombok, Indonesia. It's not that bad because overall it was a good place to stay, but It didn't worth the price. I booked the hotel for a night so that we can rest because we arrived at 6 p.m. The room was quite small and we didn't get to see the night view because the window got covered by a wall. In the morning after we took a walk around Lombok, we went to hotel's resto near beach. At first, we have breakfast after they saw our key hotel and let us have breakfast, except for me, my parents had to pay a supplement because the breakfast is for only 2 person. Then, in the middle of us ate our breakfast, the staff said that this room didn't include the breakfast in its package. We were confused, and I tried to check, and yup it was book price for room only. It was uncomfortable because they didn't check thoroughly too and last night we were told we got the breakfast, so we thought it is right to book the hotel. So, in the end they just said sorry and we still have to pay the charge of 3 people, not just me. But, the staff is polite and always smile, they helped us with our luggage so it was quite nice. After we checked out that hotel, we went around lombok and found a good hotel and worth it price. anyway, that's it for my story, thank you, Jack and Rich for this podcast!

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Rizka,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:17
Spain
Liverpool
504

Hi Rizka,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Azzahra Izdihar
13/05/2020
ID
6
points

I had a bad experience in a hotel in Yogyakarta, Indonesia. when I arrived in that hotel, nobody helps me to carry my stuff. the atmosphere of the hotel there is not good . The breakfast doesn't have much variety and it doesn't taste good. The view is not too good. The facilities at the hotel are incomplete.


Azzahra Izdihar
13/05/2020 10:39
Indonesia
Manchester United
6

I had a bad experience in a hotel in Yogyakarta, Indonesia. when I arrived in that hotel, nobody helps me to carry my stuff. the atmosphere of the hotel there is not good . The breakfast doesn't have much variety and it doesn't taste good. The view is not too good. The facilities at the hotel are incomplete.

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Azzahra,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:16
Spain
Liverpool
504

Hi Azzahra,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Zaidan Rabbani
13/05/2020
ID
1
points

i had a bad hotel experience in Semarang, Indonesia. I stay in that hotel for 2 days with single bed type. From the window i could only see the buildings and the road. It's a bad experience because when i arrived, is should carrying all of my stuff by myself, there's no one help me with my stuff to the receptionist. Then the receptionist is not friendly at all. When i arrived in my room, the smell of my room are not good and its so hot even the air conditioner is on. And its prove with the window open and the glass of the window are dirty. The water heater in bathroom also can't be use. such as very terrible experience


Zaidan Rabbani
13/05/2020 07:22
Indonesia
Chelsea
1

i had a bad hotel experience in Semarang, Indonesia. I stay in that hotel for 2 days with single bed type. From the window i could only see the buildings and the road. It's a bad experience because when i arrived, is should carrying all of my stuff by myself, there's no one help me with my stuff to the receptionist. Then the receptionist is not friendly at all. When i arrived in my room, the smell of my room are not good and its so hot even the air conditioner is on. And its prove with the window open and the glass of the window are dirty. The water heater in bathroom also can't be use. such as very terrible experience

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Zaidan,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:16
Spain
Liverpool
504

Hi Zaidan,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

Nesy Efela
13/05/2020
ID
2
points

Correct me
I had a bad hotel experience. So, I went to a hotel with my friends in Malang, Indonesia. We booked two double beds, it was a great hotel with a great view but unfortunately, we had a bad facility in our room. The AC didn't work so well, and the help comes in a really long time, so we slept without the AC.


Nesy Efela
13/05/2020 05:43
Indonesia
Watford
2

Correct me
I had a bad hotel experience. So, I went to a hotel with my friends in Malang, Indonesia. We booked two double beds, it was a great hotel with a great view but unfortunately, we had a bad facility in our room. The AC didn't work so well, and the help comes in a really long time, so we slept without the AC.

Rich's picture
Rich
20/05/2020
ES
504
points

Hi Nesy,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team


Rich's picture
Rich
20/05/2020 08:16
Spain
Liverpool
504

Hi Nesy,

Thanks for your hotel review. I hope you found this lesson useful.

Rich - The Premier Skills English Team

skyman823000
24/12/2019
MY
6
points

correct me

I had a bad hotel experience in one of the five star hotel in Kuala Lumpur Malaysia. When I arrived the lobby hotel, I'm carrying lots of stuffs. I carrying those stuffs to reception counter to check-in. However, there is a bellmen there but unfortunately, he is not offering me to carry my stuffs. He just asked me where I want to go. This is because maybe I'm not wearing proper (wearing jean and T-shirt). I'm quite disappointed with the Bellmen


skyman823000
24/12/2019 03:57
Malaysia
Arsenal
6

correct me

I had a bad hotel experience in one of the five star hotel in Kuala Lumpur Malaysia. When I arrived the lobby hotel, I'm carrying lots of stuffs. I carrying those stuffs to reception counter to check-in. However, there is a bellmen there but unfortunately, he is not offering me to carry my stuffs. He just asked me where I want to go. This is because maybe I'm not wearing proper (wearing jean and T-shirt). I'm quite disappointed with the Bellmen

Jack.
24/12/2019
GB
0
points

Hi Skyman823000

Here are some corrections. 

I had a bad hotel experience in one of the five star hotel in Kuala Lumpur Malaysia. When I arrived ^ the lobby hotel, I'm carrying lots of stuffs. I carrying those stuffs to ^ reception counter to check-in. However, there is a bellmen there but unfortunately, he is not offering me to carry my stuffs. He just asked me where I want to go. This is because maybe I'm not wearing proper ^ (wearing jean and T-shirt). I'm quite disappointed with the Bellmen

  1. one of the + plural noun 
  2. missing preposition 
  3. wrong tense - past continuous would be best here
  4. stuff is uncountable
  5. wrong tenses - past simple would be best here
  6. missing article
  7. We would normally say reception desk - I think this is a false friend. We do use counter more generally, but the strongest collocation with reception is desk
  8. wrong tense - this should be past now
  9. in the past, we said bellboy, but we say hotel porter now
  10. this is the wrong tense and aspect - past simple would be best
  11. offer + verb does not need an indirect object (offer + noun does)
  12. wrong tense
  13. wrong tense
  14. missing word - you could have said I was not dressed properly or I was not wearing proper clothes 
  15. Wrong tense

I hope these corrections are useful. 

Jack - The Premier Skills English team

 


Jack.
24/12/2019 09:26
United Kingdom
Arsenal
0

Hi Skyman823000

Here are some corrections. 

I had a bad hotel experience in one of the five star hotel in Kuala Lumpur Malaysia. When I arrived ^ the lobby hotel, I'm carrying lots of stuffs. I carrying those stuffs to ^ reception counter to check-in. However, there is a bellmen there but unfortunately, he is not offering me to carry my stuffs. He just asked me where I want to go. This is because maybe I'm not wearing proper ^ (wearing jean and T-shirt). I'm quite disappointed with the Bellmen

  1. one of the + plural noun 
  2. missing preposition 
  3. wrong tense - past continuous would be best here
  4. stuff is uncountable
  5. wrong tenses - past simple would be best here
  6. missing article
  7. We would normally say reception desk - I think this is a false friend. We do use counter more generally, but the strongest collocation with reception is desk
  8. wrong tense - this should be past now
  9. in the past, we said bellboy, but we say hotel porter now
  10. this is the wrong tense and aspect - past simple would be best
  11. offer + verb does not need an indirect object (offer + noun does)
  12. wrong tense
  13. wrong tense
  14. missing word - you could have said I was not dressed properly or I was not wearing proper clothes 
  15. Wrong tense

I hope these corrections are useful. 

Jack - The Premier Skills English team

 

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Goals

Skills: Listening

Language: Useful phrases to use at a hotel reception

Language: Words connected to staying at a hotel

Task: Writing about a hotel where you've stayed