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Managing conflict is important in the workplace.

English at work: Managing Conflict

English at work: Managing Conflict

In this week's Premier Skills English Podcast, we visit Rich at his football-themed cafe where he is having a few problems with his staff. They are arguing about who should get the tips. The language focus is on words and phrases we use to resolve conflict and arguments. In this week's task, we want you to think of three tips that can be used by coaches to resolve conflict in the dressing room. Don't forget to listen to the end of the podcast because we have a new football phrase for you to guess.

Transcript

If the listening was a bit difficult, you can listen again and read the transcript at the same time.
Read and listen at the same time.

English at work: Conflict Management

Introduction

Jack: Hello my name’s Jack

Rowan: My name’s Rowan

Rich: and I’m Rich 

Rowan: And welcome to this week’s Premier Skills English podcast.

Jack: In the Premier Skills English podcast, we talk about football and help you with your English. 

Rich: In this week’s roleplay, we’re going back to my new muffin business.

Rowan: I’m sure you all remember that Rich has opened a muffin cafe ... a cafe that specialises in muffins.

Rich: There are not only muffins.

Jack: No, they’re not only muffins. They’re Liverpool player muffins because it’s a Liverpool FC themed cafe.

Rowan: That’s right. I remember now. He was telling us all about it. Well, Rich’s muffin cafe has opened up and it’s doing well but he has a few problems with his staff.

Rich: Yes, they are arguing about who should get the tips that the customers leave. 

Jack: And Rich needs to help solve the problem, he needs to mediate between the staff in the kitchen and the waiters. He needs to manage a bit of conflict.

Rich: And this is the language we’re going to focus on this week. The language of conflict management and how we can modify our language to calm everyone down and reach an agreement.

Rowan: We’ll see how good Rich’s management skills are a little later on in the roleplay. 

Jack: This week’s task is to share some top tips for football managers and coaches for avoiding conflict and arguments in the dressing room.

Rowan: If you’re listening to us on Apple Podcasts, Spotify or any other podcast platform, you should also check out our website.

Rich: On the Premier Skills English website you’ll also find the transcript, examples and activities to help you understand the language, and a task for you to complete.

Jack: You’ll also find a community of friendly listeners to interact with, in our comments section.

Rowan: And that includes us - we’re always around to answer questions and join in the discussions.

Rich: But if you listen on Apple Podcasts you can always write answers to our questions or any other comments in the review section.

Jack: Before we do the roleplay let’s look back at last week’s football phrase.

Last week’s Football Phrase 

Rowan: If you didn’t hear our football phrase last week we’re going to give you one more chance to guess now. 

Rich: Last week’s football phrase was **** *****. When a player reaches the end of their contract with a club they become a **** ***** and are allowed to sign for any other club they wish. No transfer fee is involved. David Silva became a **** *****at the end of the season and has returned to Spain to play for Real Sociedad after ten years with Manchester City. 

Rowan: A big well done to Max Alex from Vietnam who was the first to get the right answer last week.  If you’re not sure what the football phrase is we’ll give you the correct answer at the end of the show when we give you a new football phrase. 

Jack: Well done as well to the following who got the right answer last week: Marco Zapien from Mexico, WSanta from Argentina, MoBeckham from Turkey, Vic from Mexico, Robert Tavares from Brazil.

Rich: Hayato from Japan, Emmanuel from France, Gergo Nagy from Hungary, Emmanuel Kwarteng from Ghana, Elghoul from Algeria and Mayu from Japan.

Rowan: In last week’s roleplay I visited Leeds and we asked what is there for visitors to see and do in your city. 

Jack: I would really like to visit Mexico City after what Vic said about his city; I would love to visit the Aztec Stadium and see Cruz Azul play.

Rich: Hayato told us all about Yokohama in Japan. I’d like to visit the cup noodles and ramen museum and go and watch Yokohama Marinos in the Nissan Stadium.

Rowan: I think I’d choose Istanbul. Mobeckham told us a lot about his city. It sounds like there is a lot to do and I think I’d like to go and see a Galatasaray match.

Jack: If you haven’t heard last week’s podcast it’s called English & the UK: Leeds and you can tell us all about what there is to see and do in your city.

Introduction to Roleplay

Rich: As we said earlier, in this week’s roleplay we return to my muffin cafe; the new business that I opened about a month ago.

Jack: Rich’s new business is doing very well but he’s having a few problems with the staff.

Rowan: They are arguing about tips. 

Rich: Tips are the extra bits of money that customers leave for staff in a restaurant if they think the food and service was good.

Jack: The staff are arguing about who should get the tips and Rich has decided to meet the head chef and the head waiter to resolve this argument.

Rowan: While you listen we want you to answer three questions:

Rich: Question one is: Why does Jack think he should get the tips?

Jack: Question two is: Why does Rowan think she should get the tips?

Rowan: And question three: How does Rich resolve the problem?

Roleplay

Rich: Rowan, Jack. How’s everything going at Mr. Muffin this morning?

Rowan: Hey, boss. We have a lot of orders. I can’t make enough of the Mohamed Salah muffins ... the James Milner muffin is doing surprisingly well and I’ve got a new muffin in the pipeline. It’s the Henderson Honey Muffin. It’s delicious.

Rich: It sounds it. I’ll give it the taste test in a bit but we’re not here about that right now ...

Jack: So, what’s this all about then, boss? We’ve had a brilliant first month. Are we getting a pay rise already?

Rich: We have, we have. Mr. Muffin is doing really well. We’ve got lots of returning customers, people keep coming back for more and word is spreading. We had our best-ever day yesterday but we might have to wait on the pay increases for a while yet.  

Rowan: We probably wouldn’t need a pay increase if the tips were shared with everyone, you know? We work just as hard in the kitchen.

Jack: We’ve spoken about this - tips are for customer service. We serve the customers. We get the tips.

Rich: OK, OK, I understand feelings are running high. I’ve brought the three of us together because I’ve heard the kitchen isn’t happy. I think we need to look into what’s going on.

Jack: I wouldn’t say unhappy, boss. 

Rowan: I would. It’s blatantly unfair.

Rich: OK, I know how you both feel but if we could just tone down the anger a little. I’ve not really done this before but I’d like us to talk through the issue calmly and sensibly.

Jack: I’m totally calm!

Rowan: Are you? Really?? Calm down.

Jack: I don’t need to calm down.

Rich: Please. A little decorum. Everybody’s doing a good job here - let’s show each other the respect they deserve.

Jack: Sorry, I got a little worked up there.

Rich: So, my main concern is that we’re not working together as a team. We have to look more closely at how tips are divided and shared. I’m sorry I haven’t thought about this before. Jack - you mentioned customer service earlier.

Jack: Yes, well. My feeling is that the customers leave tips because they have received good service. They want to tip me, and the other waiters, personally, for being friendly and prompt.

Rowan: So, you should get all the tips?

Jack: I think so. That’s the way it’s always been.

Rich: What do you think, Rowan?

Rowan: I don’t think that is true. Just because we are not seen in the kitchen doesn’t mean we don’t deserve our fair share of the tips. Tips aren’t only left for good service but the quality of the food, too. Only yesterday Jack came into the kitchen to tell me ... Jack. What did that guy with the kids say?

Jack: Mmmm … compliments to the chef.

Rowan: Sorry? I didn’t quite catch that.

Jack: Compliments to the chef. The muffins are the best I’ve ever tasted.

Rich: OK, so as I said earlier teamwork is so important. How do you think we should deal with this issue of the tips?

Jack: Yes, maybe we should rethink how the tips are shared. Rowan’s team should get a certain percentage.

Rowan: A percentage? 10%, 20% that’s not enough. I don’t think that would do much good unless it was 50/50 half and half.

Rich: OK, I understand feelings are running high on this. Perhaps, tips are not a good idea at all. We could consider having a sign saying no tips your smile and a compliment are sufficient.

Rowan: No tips! Smiles and compliments! No, thanks. I’m afraid that won’t wash with the rest of my team either.

Rich: I know how you feel but maybe it’s for the best … OK maybe one thing we could do is add a service charge when customers pay by card.

Jack: No, I’m afraid that won’t do. I think it’s better if we share the tips between ourselves.

Rowan: Yes, I agree with Jack on that one.

Rich: And wouldn’t it be better to share them fifty-fifty?

Jack: I suppose it wouldn’t be the end of the world.

Rich: That’s settled then. Now get back to work you lazy ingrates. 

Rowan: I don’t think you’re supposed to say that.

Rich: Oh no? Oh, right, Yes, of course. As you were.

Language Focus 1

Jack: Before we talk about some of the language let’s look at the answers to the questions we asked. The first question was: Why do I think I should get all the tips?

Rowan: Well, Jack thinks as a waiter the customers give tips for good service that is friendly and prompt.

Rich: Question two was: Why does Rowan think she should get all the tips?

Rowan: Well, because customers leave tips because the food was good and I made the food.

Jack: Question three was: How does Rich resolve the conflict?

Rich: Well, I let both of them speak and talk about the issue and help them understand that the best thing to do is to share and compromise.

Rowan: Yes, because I think the alternative was no tips for anyone!

Rich: Let’s start our language focus by looking at the type of language you can use when you want to deescalate a conflict or argument. When you want people to be calmer or calm down.

Rowan: Actually, let’s start with one of the worst things you can say which is ‘calm down’. I said this to Jack when he was a little angry and he said:

Jack: I don’t need to calm down!

Rich: But he obviously did need to because he was a little angry - unnecessarily so too. So we don’t use this phrase to deescalate conflicts and arguments but there are other ways we can tone down our language and be less confrontational.

Rowan: Let’s look at a few different ways we can do this by using some examples from the roleplay. The first thing we can do is tone down our language by using modifiers.

Jack: Some examples of modifiers include words such as maybe and perhaps plus a modal verb such as should or could.

Rich: For example, Jack said ‘maybe we should rethink how the tips are shared’ and I said ‘perhaps we could consider having a sign saying no tips’.

Rowan: Let’s think about how these phrases can tone down our language. Jack could have said ‘We need to rethink how the tips are shared’. This is a little more aggressive and could cause an argument. Instead, Jack modifies his language by using maybe and a modal verb ‘maybe we should rethink how the tips are shared’.

Jack: Rich could have said ‘OK, we’re having a sign saying no tips’ but he didn’t say this, he modified his language to avoid possible conflict.

Rich: I used perhaps and a modal verb. I said ‘perhaps ... we could consider having a sign saying no tips’.

Rowan: So, we can avoid conflict by modifying our language. Another way we can modify our language is by using the phrase ‘I’m afraid’.

Jack: I said ‘I’m afraid that won’t do’ when Rich said we should add a service charge instead of collecting cash tips.

Rich: Jack’s using I’m afraid to modify his dissatisfaction with my idea. By using I’m afraid Jack’s trying to be less argumentative.

Jack: Rowan uses the same expression to modify her dissatisfaction with the same idea. 

Rowan: I said ‘I’m afraid that won’t wash with the rest of my team. 

Rich: Before we move on to our next section let’s look at that sentence because it is a bit strange. Rowan said that won’t wash with the rest of my team. That won’t wash?

Rowan: When we say something won’t wash with someone we’re saying that someone won’t accept something. My team won’t accept that idea. It’s an idiom and it’s quite informal.

Language Focus 2

Jack: In this section, we’re going to look at some more phrases that can be used to deal with conflict.

Rich: But we’re going to do things a little bit differently. You’re going to listen to part of the roleplay again and you’re going to listen for some specific phrases.

Rowan: You will listen to the section three more times and each time we want you to listen for different phrases.

Jack: OK, the first time you listen we want you to listen for phrases that express dissatisfaction. Phrases that we use to show we are unhappy with a situation.

Rich: These are the only phrases we want you to listen for. Phrases that express dissatisfaction. If it helps pause the audio and write down the phrases when you hear them.

Rowan: Have a listen:

Rowan: A percentage? 10%, 20% that’s not enough. I don’t think that would do much good unless it was 50/50 half and half.

Rich: OK, I understand feelings are running high on this. Perhaps, tips are not a good idea at all. We could consider having a sign saying no tips your smile and a compliment are sufficient.

Rowan: No tips! Smiles and compliments! No, thanks. I’m afraid that won’t wash with the rest of my team either.

Rich: I know how you feel but maybe it’s for the best … OK maybe one thing we could do is add a service charge when customers pay by card?

Jack: No, I’m afraid that won’t do. I think it’s better if we share the tips between ourselves.

Rowan: Yes, I agree with Jack on that one.

Rich: And wouldn’t it be better to share them fifty-fifty?

Jack: I suppose it wouldn’t be the end of the world.

Rich: OK, did you remember or write down any phrases to express dissatisfaction?

Rowan: The phrases we wanted you to find were: ‘that’s not enough’, ‘I don’t think that would do much good’, ‘I’m afraid that won’t wash’, and ‘I’m afraid that won’t do’.

Jack: Did you get all four phrases? If you want to look at them in more detail we have more exercises connected to language of dissatisfaction on the lesson page on the Premier Skills English website.

Rich: OK, you are going to listen to that section again. This time we want you to listen for phrases that are used to make suggestions. If you remember we were looking at these types of phrases in a recent podcast.

Rowan: Phrases like how about, why don’t we and let’s. Right, let’s listen for a second time. Remember to pause the audio and write down the phrases if that helps.

Rowan: A percentage? 10%, 20% that’s not enough. I don’t think that would do much good unless it was 50/50 half and half.

Rich: OK, I understand feelings are running high on this. Perhaps, tips are not a good idea at all. We could consider having a sign saying no tips your smile and a compliment are sufficient.

Rowan: No tips! Smiles and compliments! No, thanks. I’m afraid that won’t wash with the rest of my team either.

Rich: I know how you feel but maybe it’s for the best … OK maybe one thing we could do is add a service charge when customers pay by card?

Jack: No, I’m afraid that won’t do. I think it’s better if we share the tips between ourselves.

Rowan: Yes, I agree with Jack on that one.

Rich: And wouldn’t it be better to share them fifty-fifty?

Jack: I suppose it wouldn’t be the end of the world.

Rich: OK, did you remember or write down any phrases to make suggestions?

Rowan: The phrases we wanted you to find were: we could consider having and one thing we could do is.

Jack: We often use modal verbs to make suggestions. Look back at our podcast on making suggestions if you want to learn more. There is a link to the lesson on the side of the page for this podcast on the Premier Skills English website.

Rich: OK, we want you to listen to the section one final time. This time we want you to listen for phrases that we use to show sympathy. 

Rowan: Phrases like I understand exactly what you mean or I know what you mean. Remember to pause the audio and write down the phrases if that helps.

Rowan: A percentage? 10%, 20% that’s not enough. I don’t think that would do much good unless it was 50/50 half and half.

Rich: OK, I understand feelings are running high on this. Perhaps, tips are not a good idea at all. We could consider having a sign saying no tips your smile and a compliment are sufficient.

Rowan: No tips! Smiles and compliments! No, thanks. I’m afraid that won’t wash with the rest of my team either.

Rich: I know how you feel but maybe it’s for the best … OK maybe one thing we could do is add a service charge when customers pay by card?

Jack: No, I’m afraid that won’t do. I think it’s better if we share the tips between ourselves.

Rowan: Yes, I agree with Jack on that one.

Rich: And wouldn’t it be better to share them fifty-fifty?

Jack: I suppose it wouldn’t be the end of the world.

Rich: OK, did you remember or write down any phrases to show sympathy?

Rowan: The phrases we wanted you to find were: I understand feelings are running high and I know how you feel.

Jack: If you want to learn more about the language we’ve used in this podcast we have more exercises on the lesson page on the Premier Skills English website.

TASK

Rich: In this week’s task, we want you to give three tips for football managers to avoid arguments and conflicts in the dressing room.

Jack: What kind of arguments and conflicts can occur in the dressing room between teammates and between players and coaches?

Rowan: What can coaches and managers do to make sure these arguments don’t escalate and cause problems at training and during games.

Rich: Let us know your three top tips for avoiding arguments and conflict.

Jack: Write your tips in the comments section on Premier Skills English.

Football Phrase

Rich: Have you got a football phrase for us, Rowan?

Rowan: I have. This week’s football phrase is *** ********* ******. This is the name of the match that is played between the winners of the FA Cup and the League Champions. It’s usually the first match of the new season. In many other countries it’s called the Super Cup and this season it’s being played between Liverpool and Arsenal.

Jack: Easy phrase and an easy win for Arsenal.

Rich: You are joking, right? Let’s see who can get our football phrase right. If you are still wondering what the answer was to last week’s football phrase it was a free agent.

Rowan: Right, that’s all we have time for this week! Don’t forget to write your answers to our questions and make a guess at our football phrase in the comments below. If you get it right, we’ll announce your name on next week’s show. 

Jack: If you have a question for us about football or English you can email us at premierskills@britishcouncil.org

Rich: or you can leave your questions and comments on the website in the comments section or on our Facebook page or Twitter feed

Rowan: or you could give us a rating and a fantastic review on Apple Podcasts.

Jack: Bye for now and enjoy your football.

Vocabulary

How much did you understand?

Here is the vocabulary you saw at the top of this page and how Rowan, Rich and Jack used it in the roleplay. Do you know the words in bold?

I’ve got a new muffin in the pipeline. It’s the Henderson Honey Muffin.

We probably wouldn’t need a pay increase if the tips were shared with everyone, you know?

I know how you both feel but if we could just tone down the anger a little.

I’d like us to talk through the issue calmly and sensibly.

Please. A little decorum. Everybody’s doing a good job here.

They want to tip me, and the other waiters, personally, for being friendly and prompt.

Compliments to the chef. The muffins are the best I’ve ever tasted.

We could add a service charge when customers pay by card.

Listen to the roleplays again to hear how Rich, Rowan and Jack used these words and phrases.

We're back at Rich's football-themed cafe in this roleplay.

Language

Modifying our language

In the roleplay, you heard Rich managing a conflict at work between Rowan and Jack. There are certain phrases we can use to tone down our language and be less confrontational. One way to do this is by using adverbs such as perhaps and maybe to make what we say less aggressive and more polite. We will often add a modal verb such as could or should when we are making a request, offer or suggestion to be more polite. Look at these examples from the roleplay:

Maybe we should rethink how the tips are shared.

Perhaps we could consider having a sign saying no tips.

Another way to tone down our language is by starting with the phrase I'm afraid ... Jack and Rowan used I’m afraid to modify their dissatisfaction with Rich's idea. By doing so they are trying to be less argumentative.

I’m afraid that won’t do.

I’m afraid that won’t wash with the rest of my team.

Rich sells football-inspired muffins in his cafe.

Showing Dissatisfaction

Neither Rowan nor Jack was happy with the situation about the tips at work and they both showed their dissatisfaction at different times during the roleplay. Here are some phrases they used to show they were not happy:

A percentage? 10%, 20% that’s not enough. I don’t think that would do much good unless it was 50/50 half and half.

I’m afraid that won’t wash with the rest of my team either.

No, I’m afraid that won’t do. I think it’s better if we share the tips between ourselves.

Do you think Pep Guardiola ever has to manage conflict in the dressing room?

Language

Showing Sympathy

During the discussion, Rich tried to show sympathy towards both Rowan's and Jack's situation. It's important to show sympathy to others when managing conflict to lower tensions. There are a number of phrases you can use in this situation. Take a look at these examples from the roleplay:

OK, I understand feelings are running high on this. Perhaps, tips are not a good idea at all. 

I know how you feel but maybe it’s for the best.

Here are some other ways we can show sympathy or commiserate with others:

You must be feeling a bit down this morning.

I'm sorry about the match last night.

Just give us a call if you need anything.

Activity 2

Activity 2: Write the missing words to complete the sentences.
Can you remember the phrases?

Quiz

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Task

Dressing Room Conflict

What are your top tips for avoiding conflict in the dressing room or at work?

Rich resolved a conflict in his cafe in this week's podcast. In this week’s task, we want you to give three tips for football managers to avoid arguments and conflicts in the dressing room.

  • What kind of arguments and conflicts can occur in the dressing room?
  • What can coaches and managers do to make sure these arguments don’t escalate?

Let us know your three top tips for avoiding arguments and conflict and write your answers below and don't forget to make a guess at this week's football phrase!

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Comments

ldzingirai's picture
ldzingirai
04/09/2020
ZW
1737
points

Football Phrase

*** ******** ******


ldzingirai's picture
ldzingirai
04/09/2020 02:05
Zimbabwe
Chelsea
1737

Football Phrase

*** ******** ******

Vic
03/09/2020
MX
309
points

What kind of arguments and conflicts can occur in the dressing room?

Well, many, many conflict can be occur in the dressing room, start with the compensation (salary) or sponsor, or the bonus, or number of t-shirt, or who must be the striker, a lot of problem.

What can coaches and managers do to make sure these arguments don’t escalate?

Maybe the first and more important to managment a team, is the personality of the Head coach, I think in a man like a Jose Mourinho "the special one", he has a right hand with the players, meaing is severe with the discipline and behavoir of the player, but has a left hand, understandig what plaey is the best in what position.
Other example is Jürgen Kloop (sorry Jack, but is true), Kloop understood the big picture, and the team work lke a suiise machine.


Vic
03/09/2020 23:46
Mexico
Liverpool
309

What kind of arguments and conflicts can occur in the dressing room?

Well, many, many conflict can be occur in the dressing room, start with the compensation (salary) or sponsor, or the bonus, or number of t-shirt, or who must be the striker, a lot of problem.

What can coaches and managers do to make sure these arguments don’t escalate?

Maybe the first and more important to managment a team, is the personality of the Head coach, I think in a man like a Jose Mourinho "the special one", he has a right hand with the players, meaing is severe with the discipline and behavoir of the player, but has a left hand, understandig what plaey is the best in what position.
Other example is Jürgen Kloop (sorry Jack, but is true), Kloop understood the big picture, and the team work lke a suiise machine.

Vic
03/09/2020
MX
309
points

*** ********* ******


Vic
03/09/2020 23:36
Mexico
Liverpool
309

*** ********* ******

mobeckham's picture
mobeckham
03/09/2020
TR
5414
points

Arguments and conflicts can occur due to different reasons like a manager criticising his player publicly or a player who tackles dangerously during the training sessions. Also , the big gap between the players wages can cause envy atmosphere especially if the highest paid player in the club is not performing well like Alexis Sanchez in Manchester United.

Coaches and managers should blame the players individually and not in public. Create a competitive spirit in positions without spreading hatred , play each player in their best position to give 100% to the team and the manager. Make the players feel that he’s the Gaffer who controls everything inside the locker room so players can trust him and rely on him.
Also , managers should be good listeners and understand their players mental and psychological states.
Respect and dedication is the key to success and reducing conflict and hatred. Also , players should be civilised and cultured and should understand diversity between races.


mobeckham's picture
mobeckham
03/09/2020 09:24
Turkey
Manchester United
5414

Arguments and conflicts can occur due to different reasons like a manager criticising his player publicly or a player who tackles dangerously during the training sessions. Also , the big gap between the players wages can cause envy atmosphere especially if the highest paid player in the club is not performing well like Alexis Sanchez in Manchester United.

Coaches and managers should blame the players individually and not in public. Create a competitive spirit in positions without spreading hatred , play each player in their best position to give 100% to the team and the manager. Make the players feel that he’s the Gaffer who controls everything inside the locker room so players can trust him and rely on him.
Also , managers should be good listeners and understand their players mental and psychological states.
Respect and dedication is the key to success and reducing conflict and hatred. Also , players should be civilised and cultured and should understand diversity between races.

elghoul's picture
elghoul
01/09/2020
DZ
3847
points

One argument generally occurs when the manager shouts too highly against players because sometimes they do not understand which position they should be on the pitch.

Conflicts in the dressing room which every body say they would not be known by the press or the fans are often related to bad relationships between the coach and the players or appearing suddenly between players.

Other conflicts if not concerning half time pause in the dressing room could happen about pay or bonuses.

The main tool for the manager is to have some knowledge on psychology or even recruit a well known psycho practitioner.

To have some open working sessions or brainstorming could help dealing with stress.


elghoul's picture
elghoul
01/09/2020 16:40
Algeria
Manchester City
3847

One argument generally occurs when the manager shouts too highly against players because sometimes they do not understand which position they should be on the pitch.

Conflicts in the dressing room which every body say they would not be known by the press or the fans are often related to bad relationships between the coach and the players or appearing suddenly between players.

Other conflicts if not concerning half time pause in the dressing room could happen about pay or bonuses.

The main tool for the manager is to have some knowledge on psychology or even recruit a well known psycho practitioner.

To have some open working sessions or brainstorming could help dealing with stress.

Robert Tavares's picture
Robert Tavares
01/09/2020
BR
230
points

Hi everyone!
The football phase of the week is: *** ********* ******

See ya!


Robert Tavares's picture
Robert Tavares
01/09/2020 01:34
Brazil
Leeds United
230

Hi everyone!
The football phase of the week is: *** ********* ******

See ya!

Emmanuel's picture
Emmanuel
31/08/2020
FR
55
points

Hi everyone,
The phrase is *** ********* ******!
Have a good day


Emmanuel's picture
Emmanuel
31/08/2020 19:29
France
Manchester City
55

Hi everyone,
The phrase is *** ********* ******!
Have a good day

MAYU's picture
MAYU
31/08/2020
JP
35
points

This week’s football phrase is *** ********** ******.
Congratulations Taki!


MAYU's picture
MAYU
31/08/2020 15:18
Japan
Liverpool
35

This week’s football phrase is *** ********** ******.
Congratulations Taki!

elghoul's picture
elghoul
31/08/2020
DZ
3847
points

Hi, all of you,

The easy football phrase must be '*** ********** ******'


elghoul's picture
elghoul
31/08/2020 13:48
Algeria
Manchester City
3847

Hi, all of you,

The easy football phrase must be '*** ********** ******'

PauloVictor's picture
PauloVictor
30/08/2020
BR
3
points

Hello guys! The week's football frase is ** ********* ******


PauloVictor's picture
PauloVictor
30/08/2020 21:44
Brazil
Manchester City
3

Hello guys! The week's football frase is ** ********* ******

Gergő Nagy
30/08/2020
HU
3396
points

This week's football phrase is: *** ********* ******


Gergő Nagy
30/08/2020 08:22
Hungary
Chelsea
3396

This week's football phrase is: *** ********* ******

Daniel_Baron1503's picture
Daniel_Baron1503
30/08/2020
CO
108
points

For avoiding conflicts in the dressing room or at work, I think is important talk with the other person, listen carefully, control your emotions and respect with the teammates.

In the dressing room can occur conflicts between coach and player, for example when the player is not happy with the decision about the formation of the match, or about the sustitution during the match.

Coaches can talk with the players and explain them about the tactics and strategys that he has. And so the players will understand and there will not be conflicts.


Daniel_Baron1503's picture
Daniel_Baron1503
30/08/2020 05:27
Colombia
Chelsea
108

For avoiding conflicts in the dressing room or at work, I think is important talk with the other person, listen carefully, control your emotions and respect with the teammates.

In the dressing room can occur conflicts between coach and player, for example when the player is not happy with the decision about the formation of the match, or about the sustitution during the match.

Coaches can talk with the players and explain them about the tactics and strategys that he has. And so the players will understand and there will not be conflicts.

Jhon Baron-Oliveros's picture
Jhon Baron-Oliveros
30/08/2020
CO
15
points

The phrase of the week I think it is *** ********* ******.


Jhon Baron-Oliveros's picture
Jhon Baron-Oliveros
30/08/2020 04:13
Colombia
Chelsea
15

The phrase of the week I think it is *** ********* ******.

Daniel_Baron1503's picture
Daniel_Baron1503
30/08/2020
CO
108
points

The phrase of the week is *** ********* ******


Daniel_Baron1503's picture
Daniel_Baron1503
30/08/2020 04:12
Colombia
Chelsea
108

The phrase of the week is *** ********* ******

Max Alex's picture
Max Alex
29/08/2020
VN
388
points

My answer to the football phrase is: "*** ********* ******".
This week's phrase is a walk in the park to figure out.

My prediction for this match is: Liverpool beat Arsenal two one after extra time.


Max Alex's picture
Max Alex
29/08/2020 14:50
Vietnam
Tottenham Hotspur
388

My answer to the football phrase is: "*** ********* ******".
This week's phrase is a walk in the park to figure out.

My prediction for this match is: Liverpool beat Arsenal two one after extra time.

Fjchaves1991
29/08/2020
BR
184
points

Hi everyone!

Football phrase is: ** ********* ******.

1- A shameful defeat, a wrong substitution did by the coach and a waste goal in the last minute of the match can finish in a lot of conflicts in the dressing room.

2- They need to be persuasive how Rich was: "If you continue arguing I will cut the" tips ". This work in all areas of the life.


Fjchaves1991
29/08/2020 01:52
Brazil
Liverpool
184

Hi everyone!

Football phrase is: ** ********* ******.

1- A shameful defeat, a wrong substitution did by the coach and a waste goal in the last minute of the match can finish in a lot of conflicts in the dressing room.

2- They need to be persuasive how Rich was: "If you continue arguing I will cut the" tips ". This work in all areas of the life.

Salomaoh's picture
Salomaoh
28/08/2020
BR
107
points

Guys, you do not have asked for a suggestion for the super cup game. But here is mine: Liverpool 3 x 2 Arsenal (Sorry Jack, Arsenal is in a good moment, but Liverpool is a step ahead).


Salomaoh's picture
Salomaoh
28/08/2020 22:39
Brazil
Tottenham Hotspur
107

Guys, you do not have asked for a suggestion for the super cup game. But here is mine: Liverpool 3 x 2 Arsenal (Sorry Jack, Arsenal is in a good moment, but Liverpool is a step ahead).

Salomaoh's picture
Salomaoh
28/08/2020
BR
107
points

Guys, my tips would be the following:

1. manager should be clear that everyone is important, and all will have opportunities to play during the season. In my opinion this speech will help to create motivation and avoid conflicts;

2. only trough the teamwork the team has possibilities to be champion or get a position in the table that qualifies for the Europe competitions. Based on that, managers should encourage the players to work together for a single objective. The team will get more money in case of title or Euro qualification and in consequence players will be compensate financially.

3. If the team plays well, players will be recognized individually, and the chances to represent their national teams are higher. Managers have to use this idea to avoid conflict and mobilize the group to work collectively.


Salomaoh's picture
Salomaoh
28/08/2020 22:36
Brazil
Tottenham Hotspur
107

Guys, my tips would be the following:

1. manager should be clear that everyone is important, and all will have opportunities to play during the season. In my opinion this speech will help to create motivation and avoid conflicts;

2. only trough the teamwork the team has possibilities to be champion or get a position in the table that qualifies for the Europe competitions. Based on that, managers should encourage the players to work together for a single objective. The team will get more money in case of title or Euro qualification and in consequence players will be compensate financially.

3. If the team plays well, players will be recognized individually, and the chances to represent their national teams are higher. Managers have to use this idea to avoid conflict and mobilize the group to work collectively.

Salomaoh's picture
Salomaoh
28/08/2020
BR
107
points

Hi Guys, how are you?
The football phrase this week is: *** ******** ******.
By for now, and enjoy your football!


Salomaoh's picture
Salomaoh
28/08/2020 22:20
Brazil
Tottenham Hotspur
107

Hi Guys, how are you?
The football phrase this week is: *** ******** ******.
By for now, and enjoy your football!

Marco Zapien's picture
Marco Zapien
28/08/2020
MX
41
points

*** ********* ******


Marco Zapien's picture
Marco Zapien
28/08/2020 17:55
Mexico
Wolverhampton Wanderers
41

*** ********* ******

Liubomyr's picture
Liubomyr
28/08/2020
UA
4121
points

I think that the phrase is '*** ********* ******'


Liubomyr's picture
Liubomyr
28/08/2020 16:54
Ukraine
Watford
4121

I think that the phrase is '*** ********* ******'

mobeckham's picture
mobeckham
28/08/2020
TR
5414
points

This week's football phrase is ( *** ********* ****** ) and we are going to watch the game tomorrow :)


mobeckham's picture
mobeckham
28/08/2020 13:31
Turkey
Manchester United
5414

This week's football phrase is ( *** ********* ****** ) and we are going to watch the game tomorrow :)

wsanta's picture
wsanta
28/08/2020
AR
4537
points

The football phrase is "*** ********* ******".


wsanta's picture
wsanta
28/08/2020 13:20
Argentina
Leeds United
4537

The football phrase is "*** ********* ******".

hayato
28/08/2020
JP
191
points

The phrase this week is *** ********* ******


hayato
28/08/2020 13:10
Japan
Everton
191

The phrase this week is *** ********* ******

Alex_from_Ukraine's picture
Alex_from_Ukraine
28/08/2020
UA
5280
points

Coaches and managers should do only one thing to make sure any arguments don’t escalate : they must be an AUTHORITY for the team. Then any quietly spoken word will do.


Alex_from_Ukraine's picture
Alex_from_Ukraine
28/08/2020 12:46
Ukraine
Liverpool
5280

Coaches and managers should do only one thing to make sure any arguments don’t escalate : they must be an AUTHORITY for the team. Then any quietly spoken word will do.

Alex_from_Ukraine's picture
Alex_from_Ukraine
28/08/2020
UA
5280
points

This week’s football phrase is *** ********* ******.


Alex_from_Ukraine's picture
Alex_from_Ukraine
28/08/2020 12:41
Ukraine
Liverpool
5280

This week’s football phrase is *** ********* ******.

Leaderboard

Top Scorers
RankNameScore
1mobeckham5414
2Alex_from_Ukraine5280
3kwesimanifest4754
4wsanta4537
5Liubomyr4121
6elghoul3847
7assemjuve3705
8aragorn19863557
9Gergő Nagy3396
10haydi3189
Country ranking
RankNameScore
1Colombia70986
2Ukraine32174
3Serbia27042
4Spain22536
5Albania20475
6Macedonia19059
7Brazil16872
8Bosnia and Herzegovina16268
9Vietnam15312
10Armenia13667
Club ranking
RankNameScore
1Manchester United133656
2Liverpool89833
3Chelsea77695
4Arsenal71213
5Manchester City44040
6Leicester City11681
7Tottenham Hotspur11530
8Newcastle United9714
9West Ham United4974
10Leeds United4813

Level

3
Average: 3 (1 vote)

Goals

Skills: Listening

Language: Modifying language

Language: Showing sympathy

Language: Resolving conflict

Task: Tips to resolve conflict in the dressing room