Digital Literacy: Using Technology Part 1
Digital Literacy: Using Technology Part 1
In this Premier Skills English Podcast, Rich, Rowan and Jack start a series of podcasts on digital literacy. In this podcast, Rich has a problem with his mobile phone and asks Rowan for some help. The language focus is on asking for help in a polite way and words and phrases connected to mobile technology. Your task is to ask for some tech support. Don't forget to listen to the end of the podcast because we have a new football phrase for you to guess.
Transcript
Digital Literacy: Technology Part 1
Jack: Hello my name’s Jack
Rowan: My name’s Rowan
Rich: and I’m Rich and welcome to this week’s Premier Skills English podcast.
Jack: In the Premier Skills English podcast, we talk about football and help you with your English.
Rowan: Don’t forget you can find the transcript for all our podcasts on the Premier Skills English website.
Rich: This week’s podcast is connected to something called digital literacy. Over the course of the season, some of our podcasts are going to focus on different areas of digital literacy.
Jack: You may have heard the word literacy before. Literacy is basically the ability to read and write. If you can read and write you are literate.
Rowan: But it has another slightly different meaning. Literacy can also be used to describe skills or knowledge in other areas; not just reading and writing.
Rich: Yes, we might talk about financial literacy which is the ability to manage your money or finances. We might also hear the term computer literacy which is connected to your technical ability and knowledge of computers.
Jack: Computer literacy includes things like your ability to use computer programmes like Microsoft Office or Excel, Google Docs or other computer programmes as well as knowledge of computer hardware and software.
Rowan: Digital literacy is much broader - much wider than computer literacy. As well as technical ability, digital literacy includes your ability to find and evaluate online information and also your ability to collaborate online and create your own online information.
Rich: So this is our first podcast that focuses on digital literacy. There is a separate podcast section on the Premier Skills English website where you’ll be able to find all these podcasts and the transcripts and extra activities that go with them.
Jack: We know that most of you, our listeners, will be very familiar with technology and the online world. The reason for our roleplays is that there is a lot of language which we think is very useful to explore and which may be less familiar to you.
Rowan: We decided that a good starting point for our series of podcasts on digital literacy is functional skills. When we talk about functional skills within digital literacy we are talking about the actual ability to use different technologies.
Rich: We’ve decided to talk about mobile phones in this week’s podcast and some possible problems some people may have when using them.
Jack: You will hear this week’s podcast in three different parts, we will have a task for you to do after each part which will give you a chance to talk about what we have discussed and the language which we will introduce.
Rowan: If you are listening to us on Apple Podcasts or Spotify or any other podcast platform, you should also check out our website.
Rich: On the Premier Skills English website, you’ll find the transcript, examples and activities to help you understand the language, and a task for you to complete with other listeners.
Jack: And don’t forget to listen to the end of the podcast because we have a new football phrase for you to guess!
SOCIAL
Jack: Before we start this week’s roleplay we’d just like to thank everyone for all their comments on the Premier Skills English website. It’s great to know that you’re enjoying the podcasts and all of the free learning materials we have on the site.
Rich: We’d like to give a shout-out to four of our listeners and tell everyone what they’ve been saying.
Rowan: The first person we have to mention is Tiago Delazari from Brazil. Tiago commented on the website for the first time last week. He told us that he had listened to over 400 of our podcasts starting a long, long time ago. He says he’s now going to do all the tasks that we have on each podcast. We look forward to reading all your comments, Tiago!
Jack: I’d like to say hi to Shokufeh from Iran. She was one of many who told us about their most exciting football match that we asked you to tell us about in our football English podcast about new clubs. Shokufeh told us about the first Manchester United match she ever saw.
Rich: Finally I’d like to say thanks to Wsanta from Argentina and Isshin from Japan who both pointed out that I forgot to cover up last week’s football phrase in the transcript. If anyone sees a mistake on one of our pages please let us know in the comments section and we’ll change it straight away.
Rowan: Speaking of the football phrase …
Last Week’s football Phrase
Jack: OK, our football phrase. If you’ve not listened to the podcast before, every week we set our listeners a challenge. We explain a football phrase or word and you have to guess what it is.
Rich: When you know the answer, go to the podcast page on the Premier Skills English website and write the word or phrase in the comments. If you’re correct we’ll announce your name on next week’s podcast.
Jack: Thanks for all your answers and guesses last week. The first listener with the correct answer was WSanta from Argentina. Well done Walter!
Rowan: Congratulations also go to: Isshin from Japan, Mehmet Sisan, HSN and MoBeckham from Turkey, Emmanuel from France, Gerardo94 from Cuba, Marynchukdenys1984 from Ukraine, Marco Zapien, Pacedill and Vic from Mexico, Tiago Delazari from Brazil, Idzingirai from Zimbabwe and last but not least Gitaandari from Indonesia.
Rich: Later on, at the end of the podcast, we’ll have this week’s football phrase for you but for now here’s the answer to last week’s challenge.
Jack: Last week’s football phrase was kick-off. This phrase can be a phrasal verb or a noun and it’s what happened last weekend - the Premier League season kicked off - it started. Kick-off was at 8 o’clock last Friday when newly-promoted Brentford beat Arsenal.
Rowan: Did you get it right or are you kicking yourself that you didn’t?
Introduction to roleplay
Rich: As we said earlier, this week’s roleplay is about technology and how good we are with it.
Jack: Rich has a problem with his mobile phone and asks Rowan for some help. Who do you think is the expert here? Yes, you’ve probably guessed that it’s not Rich.
Rowan: After the roleplay, we’ll look at some language we can use when asking someone to help us and also some words and phrases connected to technology.
Rich: But while you listen we want you to answer a question.
Jack: The question is: How does Rowan fix Rich’s mobile phone?
Roleplay
Rich: My phone’s totally broken. I can’t get online at all. I just get this silly dinosaur game.
Rowan: Oh dear. It’s a good game that dinosaur game. I think I’ve got a high score of about a thousand!
Rich: Come on Rowan! I need to check the football scores - Liverpool are playing right now. I know that you’re a bit of a technical whizz with mobile phones. Would you mind taking a look?
Rowan: Give it here then. You’ve probably just got your mobile data turned off or not turned on the WIFI.
Rich: I haven’t touched anything at all. It was fine a few minutes ago but I’m such a technophobe, you know that.
Rowan: You might have run out of data then - were you watching the match live?
Rich: No, I’ve just been updating live text every couple of minutes - it’s still 0-0.
Rowan: You’re watching live text! Here - put your PIN in.
Rich: There you go.
Rowan: It’s fine now.
Rich: Ah brilliant! You’re amazing! What did you do? You know that I’m useless with gadgets.
Rowan: Haha! I just turned it off and on again, Rich ... Oh and Liverpool are losing 1-0! There you go.
Language Focus
Jack: Before the roleplay, we asked you a question. The question was: How does Rowan fix Rich’s mobile phone?
Rich: The answer was the oldest trick in the book - something that you should always try before anything else.
Rowan: I turned Rich’s mobile phone off and then I turned it back on again. I’m a genius. Haha!
Jack: Yeah, well Rich is the opposite, isn’t he?
Rich: Thanks guys. I’m not that good with technology. I needed to ask Rowan for some help. If you don’t know how to do something, it’s always a good idea to ask an expert.
Rowan: I agree but it can be difficult to ask for help sometimes.
Jack: How did Rich ask Rowan for help in the roleplay? Let’s listen to that part again:
Rich: My phone’s totally broken. I can’t get online at all. I just get this silly dinosaur game.
Rowan: Oh dear. It’s a good game that dinosaur game. I think I’ve got a high score of about a thousand!
Rich: Come on Rowan! I need to check the football scores - Liverpool are playing right now. I know that you’re a bit of a technical whizz with mobile phones. Would you mind taking a look?
Rowan: Rich wanted some help so he was very nice to me before he asked for help. He gave me a compliment.
Jack: A compliment is a positive comment about the person you are speaking to. You might compliment someone on their work or on the way they dress. Rich complimented Rowan on her tech skills. He said she was a technical whizz.
Rich: If you are a whizz, you are very good at something.
Rowan: When we want some help it’s common to compliment someone before we ask as then they are probably more likely to say yes.
Jack: It’s also important how you ask for help. It’s important to be polite. Rich said ‘Would you mind taking a look?’
Rich: I could have said things like ‘Can you take a look?’ or ‘Could you take a look?’ or ‘Would you take a look?’ These phrases are also polite but I wanted to be really polite because I wanted some help.
Rowan: When we use can, could and would for a polite request we follow these words with the infinitive but when we use the phrase ‘Would you mind’ it is followed by the gerund - the-ing form.
Jack: Would you mind opening the window? Would you mind helping me with my homework? Would you mind taking a look at this?
Rich: Let’s move onto some of the vocabulary we used in the roleplay connected to technology. We’ve already described Rowan as a technical whizz - someone who is very good with technology. How was I described in the roleplay?
Rowan: The opposite Rich. You said that you were a bit of a technophobe and that you were useless with gadgets.
Rich: Ah yes, that’s right! A technophobe.
Jack: The suffix -phobe is used to describe people that don’t like a specific thing. An acrophobe is someone who is afraid of heights and an arachnophobe is someone who is afraid of spiders.
Rowan: So, a technophobe is someone who doesn’t like using technology very much or is often used to describe someone who is not very good with technology.
Rich: I said I was useless with gadgets.
Jack: Gadgets are little tools or devices that do something useful.
Rowan: When we talk about gadgets we are often talking about electronic devices but not always.
Jack: I’ve got this little gadget in the kitchen that can cut something up in about twenty different ways. I’m not sure what it’s called.
Rowan: Gadget can be a useful general word when you don’t know the name of something.
Rich: So, I said I was useless with gadgets. If you are useless at something you are not very good at doing it. I’m useless at playing as goalkeeper - especially when it rains - I don’t like diving. What are you useless at, Jack?
Jack: I’m useless at remembering people’s names. I’m very good at remembering people’s faces but useless at names - it can be very embarrassing. What about you Rachel? What are you useless at?
Rowan: Rachel? Who’s Rachel? I’m useless at not showing that I’m cross when someone forgets my name!
Rich: OK, I think that is enough language for now. You can look at this vocabulary and more in more detail on the Premier Skills English website. You’ll also find free activities, the transcript and a quiz to help you understand.
TASK
Jack: In the podcast, we have looked at how you can ask for help in a polite way.
Rowan: We often give a compliment and then ask for help using a polite request.
Rich: Your task is to ask for some help. Here are two problems and we would like you to ask us for help in the comments section.
Jack: Problem one: Your computer has a problem. Describe the problem and ask one of us to fix it.
Rowan: Problem two: You want to buy some Premier League tickets. You need to call the club ticket office. Ask one of us for some help.
Rich: Write all your answers in the comments section on the Premier Skills English website or on Apple podcasts if that’s where you listen to us.
Football Phrase
Rich: OK, it’s time for our football phrase. If you’ve not listened to the podcast before, every week we set our listeners a challenge. We explain a football phrase or word and you have to guess what it is.
Rowan: You will hear this football phrase in every podcast we release this week.
Jack: When you know the answer, go to the podcast page on the Premier Skills English website or the review section on Apple Podcasts and write the word or phrase in the comments. If you’re correct we’ll announce your name on next week’s podcast.
Rich: So what is this week’s football phrase, Rowan?
Rowan: This week’s football phrase is ****** *******. This phrase is used when a club pays more money for a player transfer than they ever have before. Jack Grealish is Manchester City’s ****** ******* and Romelu Lukaku is Chelsea’s ****** *******.
Jack: Maybe Lukaku won’t play against Arsenal this weekend. I’d be quite happy about that!
Rich: If you have a football phrase that you would like us to use in the podcast, just get in touch and let us know.
Rowan: Right, that’s all we have time for but we will be back soon with the next part of this Premier Skills English podcast.
Jack: Before we finish we just wanted to say that we hope you found this lesson useful and we hope all of you stay fit and healthy.
Rich: Bye for now and enjoy your football.
Vocabulary
Asking for help
In the roleplay, Rich asked Rowan for some help with his mobile phone. It's always important to be polite when we ask someone for help. Rich was very polite in the roleplay. Here is what he said:
Rich: My phone’s totally broken. Would you mind taking a look?
When we use 'would' we often use the phrase 'would you mind ...?'. This phrase is followed by the -ing form (the gerund). Take a look at these examples:
Would you mind opening the window?
Would you mind helping me with my homework?
Would you mind taking a look at this?
Activity 1
Vocabulary
Technology
In the roleplay, Rowan and Rich were talking about mobile phones. They used quite a lot of vocabulary connected to technology. Have a look at these sentences from the roleplay and check that you understand the words in bold and then have a go at the activity.
I know that you’re a bit of a technical whizz with mobile phones.
You’ve probably just got your mobile data turned off or not turned on the WIFI.
It was fine a few minutes ago but I’m such a technophobe, you know that.
You know that I’m useless with gadgets.
Haha! I just turned it off and on again, Rich!
Activity 2
Quiz
Please login to take this quiz.
Task
Tech Support: Asking for help
Your task is to ask for some help. Here are two problems. We would like you to use some of the language we have introduced in this podcast and ask us for help in the comments section.
- Problem one: Your computer has a problem. Describe the problem and ask us to fix it.
- Problem two: You want to buy some Premier League tickets. You need to call the club ticket office. Ask us for some help.
Write all your answers in the comments section and make a guess at this week's football phrase!.
Leave a comment
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Comentários
18/08/2024
points
Problem one: "Hello! I've been told that you have amazing digital skills and I have a small problem with my new computer. Whenever I play a video on YouTube, the visual starts quickly but the audio starts one or two seconds later. Would you mind taking a look at it?"
Problem two: "Sorry to bother you but I know you can help me with this problem! I want to get these tickets for the next match but nobody answers my phone calls at the club ticket office. Could you, please, help me with this?"
18/08/2024 12:38
Tottenham Hotspur
75
Problem one: "Hello! I've been told that you have amazing digital skills and I have a small problem with my new computer. Whenever I play a video on YouTube, the visual starts quickly but the audio starts one or two seconds later. Would you mind taking a look at it?"
Problem two: "Sorry to bother you but I know you can help me with this problem! I want to get these tickets for the next match but nobody answers my phone calls at the club ticket office. Could you, please, help me with this?"
19/10/2021
points
problem 1
Hey, I'm sorry to bother you. I know you're kind of a technical whizz. So, I was wondering if it would be possible to help me with my computer. I ran into a problem this morning, and it is totally crashed. I've already tried the oldest trick in the book, I mean, I turned it off and on again, but it still doesn't work. I'm afraid it has some type of virus.
Problem 2
Good morning. I'm dialing the club ticket office but it happened that it has an extension. I've been on hold for quite a while, but honestly, I feel like I'm in trouble because the call was broking up recently. I'm useless at spending time on the phone. Therefore, would you mind putting me through the ticket office, please?
19/10/2021 18:20
Manchester United
293
problem 1
Hey, I'm sorry to bother you. I know you're kind of a technical whizz. So, I was wondering if it would be possible to help me with my computer. I ran into a problem this morning, and it is totally crashed. I've already tried the oldest trick in the book, I mean, I turned it off and on again, but it still doesn't work. I'm afraid it has some type of virus.
Problem 2
Good morning. I'm dialing the club ticket office but it happened that it has an extension. I've been on hold for quite a while, but honestly, I feel like I'm in trouble because the call was broking up recently. I'm useless at spending time on the phone. Therefore, would you mind putting me through the ticket office, please?
02/09/2021
points
Hi, would you mind helping me with buying ticket please?
I would like to buy 3 tickets for the next Saturday match for Manchester city team please.
02/09/2021 08:43
Manchester City
7
Hi, would you mind helping me with buying ticket please?
I would like to buy 3 tickets for the next Saturday match for Manchester city team please.
02/09/2021
points
Hello dear, My computer was working fine a few minutes ago, but now I can't open the browser application, it's keeps loading and I need to check my email urgently.
I know you are great with this stuff, would you mind taking a look?
02/09/2021 08:38
Manchester City
7
Hello dear, My computer was working fine a few minutes ago, but now I can't open the browser application, it's keeps loading and I need to check my email urgently.
I know you are great with this stuff, would you mind taking a look?
01/09/2021
points
Really enjoyed having a listen to this amazing podcast all about vocabulary related to technology. Thank you, Premier Skills English!
01/09/2021 16:32
Arsenal
6
Really enjoyed having a listen to this amazing podcast all about vocabulary related to technology. Thank you, Premier Skills English!
01/09/2021
points
I’m sorry, but the screen of my iMac has shattered ,would you mind taking a look at it ?
Hello,i'd like to buy some tickets for the Premier League this season, do
you mind to check on the available seats ?
01/09/2021 02:30
Burnley FC
5
I’m sorry, but the screen of my iMac has shattered ,would you mind taking a look at it ?
Hello,i'd like to buy some tickets for the Premier League this season, do
you mind to check on the available seats ?
28/08/2021
points
I have a problem with my Iphone. it stopped me to download the football scoring app in the Appstore. Would you mind looking into it and fixing it.
I spent an haft of hour to do the online booking ticket, but i can not do it. Could you take a look and help to complete it
28/08/2021 08:30
Manchester United
34
I have a problem with my Iphone. it stopped me to download the football scoring app in the Appstore. Would you mind looking into it and fixing it.
I spent an haft of hour to do the online booking ticket, but i can not do it. Could you take a look and help to complete it
28/08/2021
points
Hey. I have a problem with my iphone. I could not to down load an App on the App store. Could you mind having a look and giving your help.
I love a next match of MU, but i could not to buy online ticket. Could you help to instruct how to buy the ticket
28/08/2021 07:25
Manchester United
34
Hey. I have a problem with my iphone. I could not to down load an App on the App store. Could you mind having a look and giving your help.
I love a next match of MU, but i could not to buy online ticket. Could you help to instruct how to buy the ticket
26/08/2021
points
Hi everyone!
The football phase is: ****** *******.
Stay awesome!
26/08/2021 01:19
Leeds United
399
Hi everyone!
The football phase is: ****** *******.
Stay awesome!
23/08/2021
points
Problem one:
Hi Rowan! I heard that you're pretty good with computers, can you help me? I'm trying to use my wireless printer. It only works with the cable, when I try to print wireless, anything happens...
Problem two:
Hi Rich! Knowing that you're a football fan, I guess that you can help me buy some tickets to the next Southampton game. I never watched a Premier League game in a stadium, and I don't know how to buy the tickets. I heard that the fans buy every season game before it starts, it that true?
23/08/2021 20:41
Southampton
151
Problem one:
Hi Rowan! I heard that you're pretty good with computers, can you help me? I'm trying to use my wireless printer. It only works with the cable, when I try to print wireless, anything happens...
Problem two:
Hi Rich! Knowing that you're a football fan, I guess that you can help me buy some tickets to the next Southampton game. I never watched a Premier League game in a stadium, and I don't know how to buy the tickets. I heard that the fans buy every season game before it starts, it that true?
23/08/2021
points
Task 1:
Argh! I hate being a technophobe! Hello Rowan, would you mind looking at my PC? The mouse pointer wouldn't show no matter what I do. I really need it working in order to finish up a project in Photoshop.
Task 2.
Hello Rich, could you please help me out? I will be coming to the UK in six months, and I'd like to buy a ticket for the Manchester derby in advance. Would you help me reach Manchester City's club office? I'd be very grateful!
This week's phrase is: ****** ********
23/08/2021 16:02
Manchester City
117
Task 1:
Argh! I hate being a technophobe! Hello Rowan, would you mind looking at my PC? The mouse pointer wouldn't show no matter what I do. I really need it working in order to finish up a project in Photoshop.
Task 2.
Hello Rich, could you please help me out? I will be coming to the UK in six months, and I'd like to buy a ticket for the Manchester derby in advance. Would you help me reach Manchester City's club office? I'd be very grateful!
This week's phrase is: ****** ********
22/08/2021
points
******* *******
22/08/2021 17:51
Wolverhampton Wanderers
79
******* *******
22/08/2021
points
Hi Rich, sorry for texting you I know you are busy but I think you could help me with something because you know you are a Premier League expert and besides that you are a Liverpool fan so It seems that you know about football ^^ I wish to go to the next Liverpool's game at Anfield next week and I got some trouble trying to buy the tickets if you know the number of the club ticket office please let me know I will be really thankful with you.
22/08/2021 15:44
Liverpool
2846
Hi Rich, sorry for texting you I know you are busy but I think you could help me with something because you know you are a Premier League expert and besides that you are a Liverpool fan so It seems that you know about football ^^ I wish to go to the next Liverpool's game at Anfield next week and I got some trouble trying to buy the tickets if you know the number of the club ticket office please let me know I will be really thankful with you.
21/08/2021
points
Task
• Hi! Could you help me please. I've no any technical whizz. Here is no internet connection. I can't get online. Would you take a look. I have to listen weekly podcast and do exercises. (I realised that I turned off modem and forgot turn it on -:)
• Hi! Would you mind helping me Please. I’m fan of Spurs and don’t know the procedure of buying ticket. If it’s possible for Spurs-Norwich match. Can I pay it by credit card.Thanks in advance for your best efforts.
Football Phrase-****** ********
Who he is? Anthony Martial-French International and M.United player.
What it is? I think it’s cricket.
Has this ever happened to your phone? No. It’s covered with a shield.
Phrases
• I prefer wider walking ways in the broader lands for hiking.I don't like crowded areas.
• The noisy houses in which no one is listened, the spouses shout out to each other but don't understand what they are saying.
• I'm always kicking myself-:) for my regrets and faults.
• I give compliment to my wife on her cooking skills.
• I'm useless with the works that contain repairment.
Notes
• I think the phrase “technical skill” would be better than “technical ability”. As I know, humans haven't got congenital ability to use technology. It's been learned.
• I never watch matches on the small screen like mobilephone because of possible eye disease like visual defects.
• Hi Rowan ! Some people generally kick the gadgets to make it work instead of turn it on again-:) Stay fit and healthy.
21/08/2021 13:45
Tottenham Hotspur
5552
Task
• Hi! Could you help me please. I've no any technical whizz. Here is no internet connection. I can't get online. Would you take a look. I have to listen weekly podcast and do exercises. (I realised that I turned off modem and forgot turn it on -:)
• Hi! Would you mind helping me Please. I’m fan of Spurs and don’t know the procedure of buying ticket. If it’s possible for Spurs-Norwich match. Can I pay it by credit card.Thanks in advance for your best efforts.
Football Phrase-****** ********
Who he is? Anthony Martial-French International and M.United player.
What it is? I think it’s cricket.
Has this ever happened to your phone? No. It’s covered with a shield.
Phrases
• I prefer wider walking ways in the broader lands for hiking.I don't like crowded areas.
• The noisy houses in which no one is listened, the spouses shout out to each other but don't understand what they are saying.
• I'm always kicking myself-:) for my regrets and faults.
• I give compliment to my wife on her cooking skills.
• I'm useless with the works that contain repairment.
Notes
• I think the phrase “technical skill” would be better than “technical ability”. As I know, humans haven't got congenital ability to use technology. It's been learned.
• I never watch matches on the small screen like mobilephone because of possible eye disease like visual defects.
• Hi Rowan ! Some people generally kick the gadgets to make it work instead of turn it on again-:) Stay fit and healthy.
21/08/2021
points
Task:
1.Oh come on, what's with this pc. Why is the device still blank?. I've tried clicking the power button. But nothing happened. I'm completely useless with computers. Miss Rowan ,I heard that you are a tech whiz. Could you take a look, and tell me what's going on,please?
2.Hello mr. Rich, you look fantastic today. Wow, is that the new Liverpool kit for this season?. That looks good on you. By the way, if you don't mind, could you help me, sir? Because it's my first time watching a game from the stadium.
I had a bit of a hard time getting tickets to the Liverpool vs Burnley game. Would you please give me a number to contact the club ticket office.
21/08/2021 13:29
Manchester United
23
Task:
1.Oh come on, what's with this pc. Why is the device still blank?. I've tried clicking the power button. But nothing happened. I'm completely useless with computers. Miss Rowan ,I heard that you are a tech whiz. Could you take a look, and tell me what's going on,please?
2.Hello mr. Rich, you look fantastic today. Wow, is that the new Liverpool kit for this season?. That looks good on you. By the way, if you don't mind, could you help me, sir? Because it's my first time watching a game from the stadium.
I had a bit of a hard time getting tickets to the Liverpool vs Burnley game. Would you please give me a number to contact the club ticket office.
21/08/2021
points
Love the compliments!
21/08/2021 21:18
Arsenal
560
Love the compliments!
21/08/2021
points
- My computer has some problems. I can’t open this file. Would you mind taking a look?
- Would you mind helping me to buy some Premier League tickets ?
21/08/2021 10:05
Brighton and Hove Albion
13
- My computer has some problems. I can’t open this file. Would you mind taking a look?
- Would you mind helping me to buy some Premier League tickets ?
21/08/2021
points
1 - My computer has a problem. Could you help me, please ?
2 - Could you help me get in touch with the ticket office?
21/08/2021 01:07
Manchester City
110
1 - My computer has a problem. Could you help me, please ?
2 - Could you help me get in touch with the ticket office?