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Hotel

English & Tourism: Checking In

English & Tourism: Checking In

In this week's Premier Skills English Podcast, Jack and Rich start a new mini-series of podcasts called 'English & Tourism'. For the next four podcasts, they will introduce lots of words and phrases (functional language) you need when you go on holiday and need to speak English. These podcasts will also be useful for people who work in places like hotels and restaurants and need to speak English with tourists.

The topic in this episode is checking in at a hotel and the language you need at hotel receptions. We will look at phrases you can use when things go well and phrases that can be very useful if you have a problem at reception. Your task is to describe a hotel you've stayed at.

Don't forget to listen to the end of the podcast because we have a new football phrase for you to guess, too. Enjoy!

Transcript

If the listening was a bit difficult, you can listen again and read the transcript at the same time.
Read the transcript and listen at the same time.

Welcome - English & Tourism - Checking in 

Jack: Hello my name’s Jack
 
Rich: and I’m Rich and welcome to this week’s Premier Skills English podcast
 
Jack: Where we talk about football and help you with your English.
 
Rich: We recommend that you listen to this podcast on the Premier Skills English website because that is where we have the transcript, language examples, activities, quizzes and a discussion page to help you understand everything we talk about.
 
Jack: However, if you’re listening on Spotify or Apple Podcasts, you can leave answers to our questions in the review section. We do read all the reviews and would love to hear from you. 
 
Rich: In this week’s podcast, we’re starting a new mini-series of podcasts that focus on English and Tourism. In these podcasts, you will learn lots of English you need when you go on holiday to an English speaking country or any other country where English is the language of communication.
 
Jack: These podcasts will also be useful for those of you who work with tourists in places like hotels and restaurants and need to speak English.
 
Rich: For the next four podcasts, we’re going to be speaking about the English you need as a tourist. The English you need when you go on holiday.  
 
Jack: We’ll be introducing lots of words and phrases we use in hotels and restaurants. We’ll look at the type of language you need when there is a problem with a service.
 
Rich: We’ll look at the language you need when you are sightseeing in a new place and visiting museums, churches and castles.
 
Jack: All of the language we use is going to be helpful if you are planning a holiday as a tourist or if you work with English speaking tourists, but it will also be useful for those of you who want to improve your general English, too.
 
Rich: And there will always be a football connection or two.
 
Rich: In this podcast, we are going to talk about the language you need when you're checking into a hotel.
 
Jack: The language focus will be on phrases we use at the hotel reception; phrases you can use when things go well and phrases that can be very useful if you have a problem at reception.
 
Rich: You will hear a roleplay at a hotel reception. The roleplay will be in four sections and after each section, we will ask you to stop and think about the situation and the language that is being used.
 
Jack: After the roleplay, we will have a task for you to do, which is when we ask you to use your English. We will have more about your task later but basically, we’re going to ask you to tell us about a hotel you’ve stayed in. 
 
Rich: And, don’t forget to listen to the end of the podcast because we have another football phrase for you to guess.

Football Phrase 1 

Jack: But, before we look at all that, let’s look at last week’s football phrase. If you didn’t hear it last week we’ll give you one more chance to guess and give you the correct answer at the end of the show when we give you a new football phrase.
 
Rich: The phrase was _________. In football, this phrase means the scores from two matches added together. In the Champions League semi-final, Barcelona won the first leg 3-0 but Liverpool won the second leg 4-0. Liverpool won by 4-3 _________.
 
Jack: Well done if you got the right answer last week. A special well done to Liubomyr from Ukraine, Elghoul from Algeria and Lakerwang from China who got the phrase exactly right and wrote the answer on the Premier Skills English website.
 
Rich: We’ll tell you the answer to this football phrase and we’ll have a new one at the end of the show. Remember, if you get the right answer and write it in the comments section on the Premier Skills English website, we will announce your name in next week’s show. 

Introduction to Roleplay

Jack: You are now going to listen to a roleplay. 
 
Rich: You are going to hear a hotel guest - that’s me - and a hotel receptionist - that’s Jack. The guest is checking into a hotel.
 
Jack: You will hear the roleplay in four sections. After each section, we will ask you to think about the conversation and speak about the language we use.
 
Rich: While you listen, we want you to answer a question. The question for section one is: 
 
Jack: What is the problem with Rich’s hotel booking?

Roleplay: Section 1

Jack: Good afternoon. Welcome to Hotel Football. How can I help you?
 
Rich: Hi there, yes, I have a reservation for a double room for three nights.
 
Jack: What name is it under?
 
Rich: Rich …?
 
Jack: Surname. What surname did you book the room under?
 
Rich: Ah, of course. Yes, it’s under Jones. J O N E S.
 
Jack: Richard Jones. Let me just have a little look. I can’t seem to find anything under Jones. Did you make the reservation through us or online?
 
Rich: I did it online. I only booked the room last night so maybe you don’t have the information yet.
 
Jack: No, sorry. I can’t seem to find anything here and we’re fully booked tonight I’m afraid.

Language Focus 1

Rich: Did you get the answer to the question? What’s the problem with my hotel booking?
 
Jack: The problem is that you don’t have a reservation. The receptionist can’t see anything in the booking system.
 
Rich: Let’s look at some important language in this section. 
 
Jack: Let’s look at the words ‘booking’ and ‘reservation’. These two words mean the same. A booking or reservation is an arrangement with a business such as a hotel, a restaurant, or an airline to keep something for you.
 
Rich: You book or reserve a hotel room, you can book or reserve a table in a restaurant or you reserve or book a seat on a plane.
 
Jack: And you make a booking or you make a reservation. You might make the booking online or make the reservation on the telephone. 
 
Rich:  When the receptionist says How can I help you? 
This is when you tell them that you have a reservation or booking at the hotel. In the conversations, I said ‘I have a reservation for a double room for three nights’.
 
Jack: You might be asked a question like what name is it under? or In what name? You just need to give your name or the name of the person that booked the hotel. The receptionist might specifically ask for your surname. Your surname is your family name.
 
Rich: I think it’s quite important to know about room types and food. 
 
Jack: In the roleplay, Rich had booked a double room. This is for two people but you can also book a single room, twin beds,  you might need a triple room or a cot if you have family, you might even book a suite!
 
Rich: We have more of this vocabulary a little more on the Premier Skills English website.
...
 
Jack: You will now hear the second section of the roleplay.
 
Rich: While you listen, we want you to answer a question. The question for section two is: 
 
Jack: Is it the hotel’s fault or Rich’s fault that he doesn’t have a room? 

Roleplay: Section 2

Rich: Let me check my emails on my phone a second. I’m sure I have a booking number somewhere. Yes, here it is. I’ve actually already paid a deposit, too. Half the amount with the other half to be paid at the hotel.
 
Jack: Ahh, yes. I can see that. One second, I just need to speak to the manager …
 
(murmur)
 
Jack: I’m really sorry about that but there seems to have been a problem with the booking system and your room is double-booked. 
 
Rich: So, you don’t have a room for me?
 
Jack: No, I’m afraid not. The hotel is fully booked. We can call around some of our partner hotels to see if they have a room available at a similar rate.

Language Focus 2

Rich: Did you get the answer to the question? Is it the hotel’s fault or my fault that I don’t have a room?  
 
Jack: It’s the hotel’s fault. Your room was double-booked and the hotel is fully-booked.
 
Rich: Those are two useful words. Double-booked means that a company has promised something to two different people at the same time.
 
Jack: This can happen with things like hotel rooms and seats on airplanes.
 
Rich: Fully-booked means there are no places left. A hotel, plane or train can be fully booked.
 
Jack: However, when we sell tickets for an event or performance like a film, concert or football match we usually say sold out. All the tickets have been sold.
 
Rich: Another useful word is a deposit. In the roleplay, I said that I had paid a deposit when I made my booking.
 
Jack: A deposit is some money that you pay at the beginning of a transaction. You pay the rest of it later, usually when you receive the product or service.
 
...
 
Jack: Right, let’s listen to the third section of the roleplay.
 
Rich: While you listen, we want you to answer a question. The question for section three is: 
 
Jack: Is Rich happy with the hotel’s offer? 

Roleplay: Section 3

Rich: I’m sorry but this is not good enough. I have paid a lot of money to spend three nights in Hotel Football. It’s right next to the stadium and I have tickets for the match on Saturday. I don’t want to travel from another hotel that’s miles away.
 
Jack: Yes, I totally understand Mr. Jones. Let me take a look at the booking system again. 
 
Rich: I really hope you can find something.
 
Jack: There is one other room available. It’s one of our luxury suites. I’m really sorry about all of this. Let me see how we can fix this right away. One moment. I’ll have to talk to the manager again.
 
(murmur)
 
Jack: OK, Mr. Jones.  It looks like one of our luxury suites is available for the next three nights, so we’ll be able to upgrade you.
 
Rich: And how much more will that cost?
 
Jack: There will be no extra charges, the double booking is our fault. The suite also comes with views of the pitch so you will be able to watch the match from the comfort of your hotel room.
 
Rich: That does sound really good.
 
Jack: Our pleasure and sorry for any inconvenience all of this may have caused.

Language Focus 3

Jack: Did you get the answer to the question?  Is Rich happy with the hotel’s offer? 
 
Rich: Yes, I am very happy. A luxury suite. Very nice.
 
Jack: Yes, you complained and you were given an upgrade. You were very lucky.
 
Rich: An upgrade is when you are given something of better quality than what you have paid for. This usually happens in hotels and on planes.
 
Jack: It’s never happened to me!
 
Rich: No, I don’t think it’s that common to be upgraded but I think it only usually happens on planes and in hotels.
 
Jack: And it can be a noun or a verb. You can be given an upgrade or be upgraded.
 
...
 
Jack: Right, let’s listen to the fourth section of the roleplay.
 
Rich: While you listen, we want you to answer a question. The question for section four is: 
 
Jack: What does Rich have to pay for? 

Roleplay: Section 4

Jack: Your room is on the fifth floor. Here’s the card for your room. The lifts are just around the corner. Is there anything else that I can help you with?
 
Rich: Breakfast? 
 
Jack: Of course, a buffet-style breakfast is served in the dining room on the first floor between 700 and 100 every morning.
 
Rich: And is there WIFI in the rooms? 
 
Jack: Yes, there is free WIFI throughout the hotel. Here’s your password and the instructions on how to get online. 
 
Rich: And is there a gym in the hotel.
 
Jack: No, there isn’t but there is a sports centre just across the road and as a hotel guest access is free of charge. There is a gym and a large indoor pool.
 
Rich: Oh, my car is parked outside.
 
Jack: We have a car park. There is a small extra charge. You just need to drive around the back of the hotel. The lifts in the car park will bring you straight back into the reception area.
 
Rich: Great. I think that’s everything.
 
Jack: OK, Mr. Jones. If you could just fill out the registration form, your contact details, name, address and contact number and so on, then we’ll be all finished.
 
Rich: There you are.
 
Jack: And could I have some form of photo ID, please. A driving license or passport would be perfect.
 
Rich: Of course, here’s my passport.
 
Jack: I’ll just make a copy and give it straight back to you.
 
Jack: Here you go.
 
Rich: Thanks.
 
Jack: Can we charge your room and any extras to the credit card you paid the deposit with or would you like to use a different card?
 
Rich: The same card is fine.
 
Jack: OK, we’re all done here. Enjoy your stay. Is it your first time in the city?

Language Focus 4

Jack: Did you get the answer to the question? What does Rich have to pay for?
 
Rich: I have to pay to park my car. The receptionist said there was a small extra charge. 
 
Jack: A charge is the amount of money a business asks for something. It can be a noun or a verb.
 
Rich: The sports centre is free of charge. It doesn’t cost anything.
 
Jack: We used ‘charge’ as a verb in the roleplay when I said, ‘Can we charge your room and any extras to the credit card you paid the deposit with?’
 
Rich: Here the word ‘charge’ again means to ask for money for something.
 
Jack: OK, we’ve looked at lots of language connected to checking into a hotel. On the podcast page, on the Premier Skills English website, we will look at these phrases in a little bit more detail. There are more explanations and activities for you to do on the website page for this podcast.
 
Rich: It’s totally free to use and you will find this lesson on the homepage or under skills > listen > podcasts.

Task

Rich: This week we’d like you to write about a hotel that you have stayed in.
 
Jack: Tell us where the hotel was, how long you stayed, what type of room was it, what the food was like, what facilities the hotel had and whether you had any problems.
 
Rich: Remember to use some of the phrases you have learned in this podcast. Write your hotel reviews in the comments section at the bottom of the page on the Premier Skills English website or in the review section on Apple Podcasts.

This week’s football phrase:

Jack: The final section this week is our football phrase. 
 
Rich: The football phrase this week is ** **** ** *** *******. The phrase means to keep playing and never stop until the referee stops the game. This phrase is also good advice because if you stop the game might continue and the other team could score. 
 
Jack: This is difficult. The key word in the phrase is the item the referee uses to stop a game. That should help you a little. Let’s see who can get it right! If you know the answer, write it in the comments section at the bottom of the page. We will announce your name in next week’s podcast if you get it right.
 
Rich: We also need to give you the answer to the football phrase we set at the beginning of the show. The answer as you may already know was on aggregate.
 
Jack: Right, that’s all we have time for this week. Bye for now and enjoy your football!

Vocabulary

How much did you understand?

In the podcast, Rich and Jack used some words and phrases that might be new for you. Do you know the words in bold?

Hi there, yes, I have a reservation for a double room for three nights.

We can call around some of our partner hotels to see if they have a room available at a similar rate.

It looks like one of our luxury suites is available for the next three nights, so we’ll be able to upgrade you.

Our pleasure and sorry for the inconvenience.

There were a few more tricky words and phrases in the podcast. Try the activity below, then, listen to the podcast again to hear how we used the words. This can really help your understanding.

Activity 1

Activity 1: In this activity, try to match the words and phrases to their definitions. All of the words were in this week's podcast.
Can you match the words to the definitions?

Rich is trying to check in at Hotel Football in this podcast.

Language

Checking in at a hotel

In the podcast, you heard a roleplay at a hotel reception between a hotel guest and the receptionist. There were four sections. Let's take a look at the language that was used in each section.

Section 1

Introductions

The first thing that the guest (Rich) had to do was tell the receptionist (Jack) that he had a booking. The receptionist had to check that the booking or reservation was correct. This process is called checking in.

Here are some of the phrases that were used in the first section of the roleplay. Do you know the phrases in bold?

How can I help you? 

I have a reservation for a double room for three nights.

What name is it under?

Yes, it’s under Jones. J O N E S.

The words booking and reservation are very important words in places like hotels and restaurants. A booking or a reservation means the same: an arrangement with a business to provide a service. You can book or reserve a hotel room, a table in a restaurant, or a seat on a plane. You can make a booking or make a reservation online or on the telephone. When you go to reception, you can say 'I have a reservation' to inform the receptionist. 

When you say you have a reservation, the receptionist will usually ask for your name. A common question is 'What name is it under?' this means 'in what name was the reservation made'. You can reply by saying 'it's under + your surname'.

Section 2

Problems at reception

In the second section of the roleplay, Rich had a problem at reception. There wasn't a room for him. You may have heard the following sentences. Do you understand the words in bold?

I’m really sorry about that, but there seems to have been a problem with the booking system and your room is double-booked.

So, you don’t have a room for me?

No, I’m afraid not. The hotel is fully booked.

The phrases double-booked and fully booked are phrases you don't want to hear at reception. Double-booked means the hotel has promised the room to two people at the same time. Fully booked means there are no rooms left in the hotel.

A room with a view! Which Premier League team played at this stadium?

Section 3

Resolving problems

In the third section of the roleplay, the hotel receptionist offered Rich some solutions that he was happy with. Have a look at the phrases in bold. Do you understand all of them?

Yes, I totally understand Mr. Jones. Let me take a look at the booking system again.

I’m really sorry about all of this. Let me see how we can fix this right away.

Our pleasure and sorry for the inconvenience all of this may have caused.

The hotel receptionist used lots of phrases to apologise/say sorry in this section. Phrases such as I totally understand and sorry for the inconvenience caused are very useful in these types of situations.

Situation 4

Costs and charges

What kind of breakfast would you get at a hotel?

In the final section, Rich asked about some of the facilities available at the hotel and how much they cost. You may have heard the following sentences. Do you understand the words in bold?

There is a sports centre just across the road and, as a hotel guest, access is free of charge.

We have a car park. There is a small extra charge. You just need to drive around the back of the hotel.

Can we charge your room and any extras to the credit card you paid the deposit with?

The word charge is very useful when we speak about costs. A charge (noun) is the amount of money a business asks for something. The sports centre is free of charge. It doesn’t cost anything. We can also use charge as a verb. In the roleplay, the receptionist said, ‘Can we charge your room and any extras to your credit card?’ 

Try the activity below, and complete the gaps with words and phrases you heard in this podcast.

Activity 2

Activity 2: In this activity, write the correct word in each gaps. All of the phrases are used in hotels and were used in the podcast.
Can you complete the phrase?

Quiz

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Task

A Hotel Review

Have you ever stayed in a hotel?

This week’s task is to describe a hotel that you have stayed in. Tell us about the best hotel you've ever stayed in or the worst. It's up to you! 

In your review, include:

  1. Location (Where was the hotel?)
  2. Reason & duration (Why were you there?, How long did you stay?)
  3. Food & Facilities (Did you have breakfast/lunch/dinner?, How was the food?, Did it have a swimming pool/gym?)
  4. Problems (Did you have any problems during your stay?, Were the staff helpful?)
  5. Recommendation (What was good/bad about the hotel?, Would you go again?)

Write your reviews in the comments section below and don't forget to make a guess at our football phrase.

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Komentar

hsn
15/02/2021
TR
2012
points

The best hotel I’ve ever stayed was in Mudanya . It was a new hotel by the sea and we three colleagues were first customers of it. I stayed at a suite with have a view of sea. I was on business trip and stayed there for seven days. I haven’t had any problem.Staff were very helpful and always smiling. I would go again.

PHRASES;

• I called around to many travel agencies to buy ticket for feast holiday. Unfortunately all the tickets were sold out.

• My ticket which relevant to the double booked seat on aeroplane caused me to miss an important meeting.

• This official announcement e-mail which is related to vaccination must be replied right away.

• Last year I had been upgraded by the hotel management during my honey moon with free of charge.

• I have to return to my desk straight back.There are a lot of work have to be done till end of this day.

A FUNNY BUT REAL MARKETING STORY;

In 2005 UEFA Champions League final match played between Liverpool-Milan in İstanbul which is biggest and a bit expensive city of Turkey. It wasn't easy to book in the hotels on this date because of thousands of fans..
A clever hotel-owner out of İstanbul gives an ads to the newspapers. It says hotel is only 45 minutes away from stadium but hotel room prices are very cheap and only half of İstanbul’s . A lot of fans prefer this hotel to stay. In fact, hotel is in the another city it takes 45 minutes by plane. Happy customers flight from this city to İstanbul airport which is close to stadium.


hsn
15/02/2021 17:56
Turkey
Tottenham Hotspur
2012

The best hotel I’ve ever stayed was in Mudanya . It was a new hotel by the sea and we three colleagues were first customers of it. I stayed at a suite with have a view of sea. I was on business trip and stayed there for seven days. I haven’t had any problem.Staff were very helpful and always smiling. I would go again.

PHRASES;

• I called around to many travel agencies to buy ticket for feast holiday. Unfortunately all the tickets were sold out.

• My ticket which relevant to the double booked seat on aeroplane caused me to miss an important meeting.

• This official announcement e-mail which is related to vaccination must be replied right away.

• Last year I had been upgraded by the hotel management during my honey moon with free of charge.

• I have to return to my desk straight back.There are a lot of work have to be done till end of this day.

A FUNNY BUT REAL MARKETING STORY;

In 2005 UEFA Champions League final match played between Liverpool-Milan in İstanbul which is biggest and a bit expensive city of Turkey. It wasn't easy to book in the hotels on this date because of thousands of fans..
A clever hotel-owner out of İstanbul gives an ads to the newspapers. It says hotel is only 45 minutes away from stadium but hotel room prices are very cheap and only half of İstanbul’s . A lot of fans prefer this hotel to stay. In fact, hotel is in the another city it takes 45 minutes by plane. Happy customers flight from this city to İstanbul airport which is close to stadium.

nappog's picture
nappog
08/02/2021
VE
8
points

I was in the Secrets Maroma Hotel at Cancun, Mexico 12 years ago to my honeymoon, we stayed 9 nights. The hotel was only for adults, all inclusive, had many pools and a beach. We don´t had any problems during our stay. The staff was always helpful. I recommend it 100%.


nappog's picture
nappog
08/02/2021 12:43
Venezuela
Liverpool
8

I was in the Secrets Maroma Hotel at Cancun, Mexico 12 years ago to my honeymoon, we stayed 9 nights. The hotel was only for adults, all inclusive, had many pools and a beach. We don´t had any problems during our stay. The staff was always helpful. I recommend it 100%.

mobeckham's picture
mobeckham
04/06/2020
TR
5797
points

This week's football phrase is ( to play to the whistle )


mobeckham's picture
mobeckham
04/06/2020 17:21
Turkey
Manchester United
5797

This week's football phrase is ( to play to the whistle )

mobeckham's picture
mobeckham
04/06/2020
TR
5797
points

Well , The hotel was in my city Izmir but a bit faraway from home as it was the airport's hotel ( Adnan Menderes Orty Hotel Airport )
The reason behind my stay is that my ex gf was having a flight early in the next morning at 6 am so we stayed there for one night.
We had dinner and breakfast and the food was really good and delicious. We didn't use any facilities because the time was limited but the hotel looked very nice , clean and organised.
We had a small problem in the bathroom facility but the staff sorted it out very quickly.
I recommend this hotel to anyone visiting Izmir and has an early flight as they have the option to give you a life to the airport as well in their hotel buses


mobeckham's picture
mobeckham
04/06/2020 17:21
Turkey
Manchester United
5797

Well , The hotel was in my city Izmir but a bit faraway from home as it was the airport's hotel ( Adnan Menderes Orty Hotel Airport )
The reason behind my stay is that my ex gf was having a flight early in the next morning at 6 am so we stayed there for one night.
We had dinner and breakfast and the food was really good and delicious. We didn't use any facilities because the time was limited but the hotel looked very nice , clean and organised.
We had a small problem in the bathroom facility but the staff sorted it out very quickly.
I recommend this hotel to anyone visiting Izmir and has an early flight as they have the option to give you a life to the airport as well in their hotel buses

Johan®7's picture
Johan®7
30/04/2020
CO
65
points

Hi there,
The last hotel I satayed in was in Bogotá at San Agustín's Prior House. San Agustín is an order of priests, here are common known as "Frailes". I was working for a church that is called San Agustin's Church, since I'm a musician so, I had to play guitar and sing in the services offered. One day, On saturday, there was a celebration; a marriage, which I was invited to play in. That celebration took all the day, of course, I was invited to the afterparty then. At night, when some guests were drunk, like me, we were given a room in the Prior' House, that is a big hotel for events, such as marriages or celebrations regarding to the church. I stayed one day in.
3. The House didn't have a swimming pool not a gym. It had two games room with ping-pong, chess, darts and stereo. There wasn't a charge, all was an upgrade for me, since what I pretended was playing at the service and then going away. Regarding to food, well , there was a fridge fully booked. I could eat all what I wanted to. There was not anybody there, the kitchen was allowed to all of guests. I don't know, it may was a mistake they had, I've had that question untill day, but it certainly was what I enjoyed the most.
4. I did not have any problem, as you see all came out of the blue for me. I just enjoyed what they offered. There was not any inconvenience. All the stuff were resting at their homes. I repeat, that it's a big home used for partiers, that big House is just in the other side of the block in front of the church, I haven't been in a hotel yet . Not as in the example.
5.I would go again. The only bad thing was the water. There was not hot shower, here in Bogotá is 10 grades average so cold water is not the best choice. On the other hand, I did not have to book any room, all was free charge, nobody had to check in on any booking system for my name. Liquor for free.


Johan®7's picture
Johan®7
30/04/2020 21:46
Colombia
Arsenal
65

Hi there,
The last hotel I satayed in was in Bogotá at San Agustín's Prior House. San Agustín is an order of priests, here are common known as "Frailes". I was working for a church that is called San Agustin's Church, since I'm a musician so, I had to play guitar and sing in the services offered. One day, On saturday, there was a celebration; a marriage, which I was invited to play in. That celebration took all the day, of course, I was invited to the afterparty then. At night, when some guests were drunk, like me, we were given a room in the Prior' House, that is a big hotel for events, such as marriages or celebrations regarding to the church. I stayed one day in.
3. The House didn't have a swimming pool not a gym. It had two games room with ping-pong, chess, darts and stereo. There wasn't a charge, all was an upgrade for me, since what I pretended was playing at the service and then going away. Regarding to food, well , there was a fridge fully booked. I could eat all what I wanted to. There was not anybody there, the kitchen was allowed to all of guests. I don't know, it may was a mistake they had, I've had that question untill day, but it certainly was what I enjoyed the most.
4. I did not have any problem, as you see all came out of the blue for me. I just enjoyed what they offered. There was not any inconvenience. All the stuff were resting at their homes. I repeat, that it's a big home used for partiers, that big House is just in the other side of the block in front of the church, I haven't been in a hotel yet . Not as in the example.
5.I would go again. The only bad thing was the water. There was not hot shower, here in Bogotá is 10 grades average so cold water is not the best choice. On the other hand, I did not have to book any room, all was free charge, nobody had to check in on any booking system for my name. Liquor for free.

Tatiane
02/06/2019
BR
154
points

I spent one night in a excellent Hotel in Venice, the location was very close to the principal city tourist attractions, perfect for a sightseeing.
The breakfast was a big surprise, they offered several types of food, and everything was delicious!
We had only a small problem that which was the heating, they put it in a powerfull mode, so during the night the room was quite hot, but as I said, was a little problem, besides that, everything was perfect and I would really stay there again if I've the opportunity!!


Tatiane
02/06/2019 20:24
Brazil
Everton
154

I spent one night in a excellent Hotel in Venice, the location was very close to the principal city tourist attractions, perfect for a sightseeing.
The breakfast was a big surprise, they offered several types of food, and everything was delicious!
We had only a small problem that which was the heating, they put it in a powerfull mode, so during the night the room was quite hot, but as I said, was a little problem, besides that, everything was perfect and I would really stay there again if I've the opportunity!!

moaaxali
31/05/2019
PK
13
points

I traveled a lot inside the country but didn't stay in a hotel yet, each time a stayed with my friends. So I don't have any experience with hotels.
The football phrase is 'the final *******'


moaaxali
31/05/2019 03:05
Pakistan
Manchester City
13

I traveled a lot inside the country but didn't stay in a hotel yet, each time a stayed with my friends. So I don't have any experience with hotels.
The football phrase is 'the final *******'

Rich's picture
Rich
31/05/2019
ES
517
points

The football phrase is nearly right but not quite what we're looking for. Do you want to have another guess?

Rich - The Premier Skills English Team


Rich's picture
Rich
31/05/2019 08:30
Spain
Liverpool
517

The football phrase is nearly right but not quite what we're looking for. Do you want to have another guess?

Rich - The Premier Skills English Team

Ghergana Kamenova
30/05/2019
BG
25
points

I was in a hotel, during my vacation last summer. It was really nice hotel. It was in the most beautiful mountain I have ever seen. Out the window I had amazing view. There was a swimming pool, but it was small one, so I didn't use it. I didn't have any problems.


Ghergana Kamenova
30/05/2019 06:35
Bulgaria
Newcastle United
25

I was in a hotel, during my vacation last summer. It was really nice hotel. It was in the most beautiful mountain I have ever seen. Out the window I had amazing view. There was a swimming pool, but it was small one, so I didn't use it. I didn't have any problems.

Rich's picture
Rich
31/05/2019
ES
517
points

Thanks for your comment, Ghergana and welcome to Premier Skills English!

Was the hotel in your country or abroad? Would you recommend this area to tourists?

Rich - The Premier Skills English Team


Rich's picture
Rich
31/05/2019 08:32
Spain
Liverpool
517

Thanks for your comment, Ghergana and welcome to Premier Skills English!

Was the hotel in your country or abroad? Would you recommend this area to tourists?

Rich - The Premier Skills English Team

Ghergana Kamenova
31/05/2019
BG
25
points

Hello,

The hotel was in my country, in Bulgaria. It was in the most beautifull and mistic mountain in Bulgaria - Rodopy.
I reccomand to all mountain resort Pamporovo.


Ghergana Kamenova
31/05/2019 08:49
Bulgaria
Newcastle United
25

Hello,

The hotel was in my country, in Bulgaria. It was in the most beautifull and mistic mountain in Bulgaria - Rodopy.
I reccomand to all mountain resort Pamporovo.

lakerwang
24/05/2019
CN
337
points

Once I was in Beijing for a conference staying in a four-star hotel, which was the best hotel I had ever stayed, since usually I would stay in three-star or two-star hotels. I stayed that hotel for three days. You can have breakfast for free if you're a normal guest in there. However, the host of the conference paid us attenders for all three meals the hotel provided. The food was fantastic. It had a gym but no swimming pool. The rooms of the hotel was clean and tidy, I would go again if I had an opportunity.

I have been in some hostels which were terrible. I choose to stay in that kind of places only when I need to have a place to rest for one night or several hours by myself and they're really cheap.

The football phrase is "** **** ** *** *******"


lakerwang
24/05/2019 17:37
China
Chelsea
337

Once I was in Beijing for a conference staying in a four-star hotel, which was the best hotel I had ever stayed, since usually I would stay in three-star or two-star hotels. I stayed that hotel for three days. You can have breakfast for free if you're a normal guest in there. However, the host of the conference paid us attenders for all three meals the hotel provided. The food was fantastic. It had a gym but no swimming pool. The rooms of the hotel was clean and tidy, I would go again if I had an opportunity.

I have been in some hostels which were terrible. I choose to stay in that kind of places only when I need to have a place to rest for one night or several hours by myself and they're really cheap.

The football phrase is "** **** ** *** *******"

Rich's picture
Rich
31/05/2019
ES
517
points

Hotels feel even better if they are paid for by someone else!!!

Thanks for your comment, Lakerwang!

Rich - The Premier Skills English Team


Rich's picture
Rich
31/05/2019 08:33
Spain
Liverpool
517

Hotels feel even better if they are paid for by someone else!!!

Thanks for your comment, Lakerwang!

Rich - The Premier Skills English Team

elghoul's picture
elghoul
20/05/2019
DZ
3988
points

The Britanique hotel is near Audin square in the center of Algiers. I had to attend a meeting early in the morning so I booked one single room for one night. I had only breakfast there because it was inclusive in the room rate which I paid in cash. Although it is a two stars hotel it was in fact crumbling. All the night I suffered from the lifter noise and men shouting. The unique windows had a view on a black wall with plenty of carbagge in between. I sweared not to go again in this nighmare hotel.


elghoul's picture
elghoul
20/05/2019 18:16
Algeria
Manchester City
3988

The Britanique hotel is near Audin square in the center of Algiers. I had to attend a meeting early in the morning so I booked one single room for one night. I had only breakfast there because it was inclusive in the room rate which I paid in cash. Although it is a two stars hotel it was in fact crumbling. All the night I suffered from the lifter noise and men shouting. The unique windows had a view on a black wall with plenty of carbagge in between. I sweared not to go again in this nighmare hotel.

Rich's picture
Rich
31/05/2019
ES
517
points

Doesn't sound like a good place to stay. One hotel to definitely avoid!!

Thanks for sharing, Elghoul.

Rich - The Premier Skills English Team


Rich's picture
Rich
31/05/2019 08:35
Spain
Liverpool
517

Doesn't sound like a good place to stay. One hotel to definitely avoid!!

Thanks for sharing, Elghoul.

Rich - The Premier Skills English Team

Liubomyr's picture
Liubomyr
20/05/2019
UA
4265
points

I think that the phrase is '** **** ** *** *******'.


Liubomyr's picture
Liubomyr
20/05/2019 13:18
Ukraine
Watford
4265

I think that the phrase is '** **** ** *** *******'.

coreuser
20/05/2019
JO
228
points

The football phrase is:
** **** ** *** *******


coreuser
20/05/2019 06:18
Jordan
Manchester City
228

The football phrase is:
** **** ** *** *******

elghoul's picture
elghoul
19/05/2019
DZ
3988
points

Football phrase, ** **** ** *** *******.


elghoul's picture
elghoul
19/05/2019 19:27
Algeria
Manchester City
3988

Football phrase, ** **** ** *** *******.

Leaderboard

Top Scorers
RankNameScore
1mobeckham5797
2Alex_from_Ukraine5796
3kwesimanifest4754
4wsanta4690
5Liubomyr4265
6elghoul3988
7assemjuve3705
8aragorn19863557
9Gergő Nagy3396
10haydi3189
Country ranking
RankNameScore
1Colombia71265
2Ukraine33228
3Serbia27078
4Spain23482
5Albania20480
6Brazil19260
7Macedonia19063
8Bosnia and Herzegovina16268
9Vietnam15765
10Turkey14337
Club ranking
RankNameScore
1Manchester United126252
2Liverpool94969
3Chelsea79888
4Arsenal74443
5Manchester City46398
6Tottenham Hotspur12906
7Leicester City12139
8Newcastle United10031
9Leeds United5350
10West Ham United5142

Level

3
Average: 3 (1 vote)

Goals

Skills: Listening

Language: Phrases to use at a hotel reception

Task: Describing a hotel you've visited